Flow Updates:
- Changed the DTMF option order and updated recording files:
- ra2110_AgentBackoff_QA
- ra2110_ini_03
- ra2110_ini_02
- ra2110_nm1_02
- ra2110_ni1_02
- ra2115_CcAgentBackoff_QA
- ra2115_ini_03
- ra2115_ini_02
- ra2115_nm1_02
- ra2115_ni1_02
Matt
4/1/22
Jenny
Jamie
7/25/23
8/30/23
DONE
3/28/21
DONE
Matt
12/28/21
Summary:
Intended to provide customers with option to cancel their order online by way of opt-in to one-way SMS communication, which provides a link, or by way of voice cancelation through the IVR. For this MVP experience, we’re limiting to offering only users who have one active order tied to their ANI, with only one item in the order, and that item still in a “cancelable” state.
- New:
- Entirety of flow is new:
- oc1010_smsCancelOrderOffer_QA
- oc1020_cancelableStateChk_DS
- oc1023_countryChk_DS
- oc1025_orderFoundChk_QA
- oc1028_cancelAfterHourChk_DS
- oc1030_cancelClosedStore_MS
- oc1035_cancelClosedCc_MS
- oc1045_cancelConfirmChk_QA
- oc1050_cancelReasonReq_QA
- oc1055_riseApiCancelOrder_DA
- oc1060_apiFail_MS
- oc1063_apiDownAfterHourChk_DS
- oc1065_cancelClosedStore_MS
- oc1070_cancelClosedCc_MS
- oc1080_cancelConfirm_MS
NLU Intent Mapper Delta - SMS & Voice
- Update:
- Routing for order_cancel intent now goes to Cancel Order flow.
- id1040_WhichChannel_DS
- New:
- SMS info for tags:
- sms_order_cancel_us
- sms_order_cancel_ca
- sms_order_cancel_confirm_us
Matt
12/28/21
3/28/22
DONE
UX Completion Date
Enhancement (JIRA)
Go Live Date
Author
7/12/21
3/29/21
Nodes Updated:
- New:
- ra1000_WhichAgent_DS
- ra1010_ContinueOrder_QA
- ra1015_WhichIntent_QA
- New:
- [increment req_agent_counter + 1]
FAQ:
- New:
- [increment req_agent_counter + 1]
6/30/21
DONE
Katie
Nodes Updated:
- Update:
- mm1005_MainMenu_QA (new 3rd re-entry prompts)
- mm1005_MainMenu_QA (added prompt if user request to be taken back to the main menu)
6/14/21
DONE
Darik
3/31/21
5/24/21
Alex
3/19/21
Nodes Updated:
- Update:
- mm1005_MainMenu_QA (new 3rd re-entry prompts)
- mm1005_MainMenu_QA (added prompt if user request to be taken back to the main menu)
Nodes Updated:
Global:
- New:
- if store is closed and 0 is pressed, send directly to nightbell
- New:
- gr1040_DA (Open Status Store)
- New:
- mm1020_OpenClosed_DS
- If closed, appropriate routing to ra1035
- New:
- mm3000_OpenClosed_DS
- if closed, appropriate routing to mm3040
- mm3040_SpanishClosedMainMenu_QA
- Two DTMF options, night_bell routing and store information
- 1 NM/NI prompt
- 1 re-entry prompt
- moved next day/time open logic from transfer module
- if default hours, play mm3040_ini_02
- mm3045_SpanishDeptMaxErrors_MS
- New:
- hm1100_WhichFlow_DS
- different routing if hours flow is triggered due to Max Errors (doesn’t go through location).
- New:
- disambig_here app tag
- mod_group app tag
- new destination for backoff intent
- Update:
- moved night_bell to logic check section.
- New:
- lo1005_OpenClosed_DS
- lo1010_OpenClosed_DS
- lo1015_OpenClosed_DS
- New:
- ra1030_OpenClosed_DS
- ra1040_MaxErrors_DS
- ra1045_WhoCalling_QA
- dynamic hours/date
- 2 NM and 1 NI prompts
- if Max Errors, don’t play ra1045_out_01
- if default hours, play ra1045_ini_02
- ra1050_ClosedBOM_QA
- different prompts if OrderStatusComplete=True
- 2 NM and 2 NI prompts
- ra1055_WhoCalling_ME_QA
- dynamic hours/date
- 1 NM and 1 NI prompts
- if Max Errors, don’t play ra1055_out_01
- if default hours, play ra1055_ini_02
- ra1060_ClosedBOM_ME_QA
- different prompts if OrderStatusComplete=True
- 1 NM and 1 NI prompts
- ra1065_WhichAppTag_DS
- routing to intent mapper or nightbell
FAQ:
- Update:
- fa1010_FAQ_MS:
- 1 new _02 prompt (return policy, don’t auto-route)
- Moved second half of FAQ_COVID to transfer module.
- New:
- xf9045_TransferOut_DS
- routing based on app tag
- many re-enter mm1005_MainMenu_QA
- xf9050_StoreClosed_MS
- message node for calls being transferred to the nightbell
- xf9055_DeliveryMessage_QA
- xf9060_IntentChecker_DS
- check for delivery intent
- xf9065_StoreClosed_MS
- playing transfer message for installed_sales_post
- Update:
- xf9015 new dynamic messages
- separate xf1015 node for re-opening time message
- Store Transfer Table—new messages
- added faq_covid and faq_return_policy to the transfer table
- moved Spanish next day/time logic to mm3040 in Spanish Department Menu
- Update:
- os1035_OrderLookupFail_MS transfer app tag
- Update:
- os1130_OrderNumbAgentFail_DS with transfer tags
- Update:
- os1230_AgentFail_DS with transfer tags
- Update:
- os1410_MS transfer app tag
- os1425_MS transfer app tag
- New:
- added OrderStatusComplete variable
7/14/21
DONE
Katie
04/01/21
4/28/21
DONE
Darik
04/02/21
6/14/21
DONE
Matt
04/04/21
Nodes Updated:
- New:
- Entirety of this page has been updated and should be treated as new. Too many updates to identify pre-existing nodes that are updates vs. new.
- Update:
- Barge-in handling (note added to side of os2105)
- New:
- Barge-in handling (note added to side of os2215)
- Update:
- exit point for YES logic from os4015_MoreStatuses_DS
- New:
- os4100_StatusLoopEntry_DS
6/14/21
DONE
Matt
04/04/21
5/24/21
DONE
Matt
05/03/21
Nodes Updated:
- Update:
- Documented SVP statuses (Delivered, In Transit)
- Update:
- os3315 maps to new os3318
- New:
- os3318
- os3340
- logic mapping to os3340
5/24/21
DONE
Matt
05/03/21
5/24/21
DONE
Katie
5/13/21
6/30/21
DONE
Katie
6/17/21
Nodes Updated:
- New:
- entirety of flow is new
- an1010_getOrderList_DA
- an1050_ActiveOrderCheck_DS
- an1075_ANIproactiveOn_DS
- New:
- entirety of flow is new
- an1105_MultiOrderCheck_DS
- an1110_MultiActiveOrder_QA
- an110_out_01
- an1110_out_02
- an1115_SingActiveOrder_QA
- an1115_out_01
- an1115_out_02
- Update:
- NM1 and NI1 to account for expanded directions for order # location
- os1010_nm1_01
- os1010_ni1_01
- Update:
- os1210_NoOrderNumNext_QA
- New:
- mapping for Preparing Your Order (DEL-gen)
TBD
Matt
TBD
Nodes Updated:
- Updated:
- gr1015_CheckCA_DS (skip Spanish prompt for Canada stores)
- New:
- added #800 (to MOD) for Canada stores
- Update:
- updated transition labels to include Canada stores in handling for
- curbside_pickup
- All FAQs
- Update:
- updated intent handling for Canada stores
- order_status,
- order_customer_care,
- delivery_status
- Update:
- ra1050_ClosedBOM_QA
- ra1060_ClosedBOM_ME_QA
- Update:
- lo1025_NoRental_MS
- New:
- dg1001_CheckCountry_DS
- dg1002_CheckCountry_DS
- dg1006_CheckCountry_DS
- dg1007_CheckCountry_DS
- dg1008_CheckCountry_DS
- dg1009_CheckCountry_DS
- dg1010_CheckCountry_DS
- dg1011_AckWarranty_MS
- dg1012_CheckCountry_DS
- dg1013_CheckCountry_DS
- dg1014_CheckCountry_DS
- New:
- dg1099_CheckCountry_DS
- dg1105_CAAcctDmbg_QA
- New:
- dg1199_CheckCountry_DS
- dg1205_CAAcctChangeInfoDmbg_QA
Disambig Account Change Password:
- New:
- dg1299_CheckCountry_DS
- dg1315_CAAcctPwdDmbg_QA
- New:
- dg1009_CheckCountry_DS
- dg1011_CACreditOnlineDmbg_QA
- New:
- dg1699_CheckCountry_DS
- dg1710_CADeliveryDmbg_QA
- New:
- dg1903_CheckCountry_DS
- dg1915_productInstallationCA_QA
- New:
- dg1999_CheckCountry_DS
- New:
- dg2099_CheckCountry_DS
- dg2105_CARegisterDmbg_QA
- Update:
- Transfer table with Canada-specific extensions and messages
- Transfer table: Added apptags disambig_file_claim, disambig_billing, disambig_appointment, disambig_repair_care_install for Canada.
- New:
- Canada Store FAQ table at far right.
- Canada logic added to fa1000_Start_DS
- New:
- cp1000_CheckCountry_DS
- New:
- mm2999_CheckDNIS_DS
- im1055_NoSpanish_MS
- mm3001_CheckDNIS_DS
11/3/21
DONE
Jenny/
Katie
9/27/21
UX Completion Date
Enhancement (JIRA)
Go Live Date
Author
In Progress Enhancements
2023 Completed Enhancements
Reading Notes:
- Click the plus [ + ] sign to expand a row and view the enhancement notes.
- Click the minus [ - ] sign to collapse a row.
- The color of the in progress enhancement rows is the shadow color in the flows.
Nodes Updated:
- Updated:
- aa4025_ReceivingGroupDial_DS
- aa4030_CustomerServiceDesk_DS
- aa4035_MainMenu_DS
- Updated:
- gr1015_CallsRecorded_MS
- gr1015_CheckCA_DS
- gr1020_caPrivacyNotice_MS
- New:
- added handling for CC
- updated app tags due to NLU refresh
- im1055_NoSpanish_MS
- New:
- added handling for CC
- updated app tags due to NLU refresh
- im1055_NoSpanish_MS
- id1055_WhichChannel_DS
- id1065_WhichChannel_DS
- id1060_ReceivingCheck_QA
- id1070_StoreCheck_QA
- Updated:
- delivery intent destination to disambig_delivery in the BOMM.
- mm1005_MainMenu_QA (no match/no input prompts)
- New:
- ccmm1000_CcOpenClosed_DS
- ccmm1005_CcMainMenu_QA
- ccmm1010_TryAnotherWay_MS
- ccmm2005_CcBackoff_QA
- ccmm2015_CcAgentBackoff_QA
- ccmm1016_CheckCounter_DS
- ccmm1018_EmergyAnnounce_DS
- ccmm1019_EmergyMsg_MS
- ccmm1020_CcClosedMenu_QA
- ccmm1025_MaxErrors_MS
- ccmm1030_Hours_MS
- ccmm1035_CheckHoliday_DS
- ccmm1040_HolidayException_MS
- New:
- mm2999_CheckDNIS_DS
- im1055_NoSpanish_MS
- mm3001_CheckDNIS_DS
- New:
- ra1070_CheckCC_DS
- ra1075_CcClosedAgent_QA
- Updated:
- lo1010_OpenClosed_DS
- lo1015_OpenClosed_DS
- lo1020_WhichStore_DS
- lo1045_CheckCC_DS
- New:
- lo1040_CurbsideCheck_QA
- lo1045_StoreCheck_QA
- lo1050_NightbellCheck_QA
- lo1055_CheckCC_DS
- New:
- Routing from CC Main Menu flow
- hr1095_CheckHoliday_DS
- hr1100_However_MS
- hr1105_CheckHoliday_DS
- hr1100_And_MS
- Routing to Hours Single & Holiday flow
- Routing to End of Call and CC Main Menu flows
- New:
- hm1010_CheckCC_DS
- Contact Center Hours Module table
- New:
- Routing from Hours Regular
- Routing back to Hours Regular and CC Main Menu
- Updated:
- Updated transfer tag for OPE
- Updated:
- dg1003_OnlyOnline_MS
- New:
- dg1004_CheckCC_DS
- New:
- dg1100_AcctDmbg_QA
- New:
- dg1200_AcctChangeInfoDmbg_QA
Disambig Account Change Password:
- New:
- dg1300_AcctPwdDmbg_QA
- New:
- dg1400_ApptDmbg_QR
- dg1405_apptType_QA
- dg1410_deliveryType_QA
- dg1415_purchaseStatus_QA
- dg1420_productInstallation_QA
- dg1425_productRepairs_QA
- dg1430_productCost_QA
- dg1435_protectionPlanStatus_QA
- dg1440_manufacturerDate_QA
- dg1445_manufacturerType_QA
- dg1450_OPEPickup_QA
- dg1455_CheckCC_DS
- dg1460_CheckCC_DS
- dg1465_CheckCC_DS
- dg1470_CheckCC_DS
- New:
- dg1500_BillingDmbg_QR
- dg1505_billType_QA
- dg1510_creditType_QA
- dg1515_invoiceType_QA
- dg1520_fileStatus_QA
- dg1525_autoCause_QA
- dg1530_productRepairs_QA
- dg1535_repairPlace_QA
- dg1540_manufacturerDate_QA
- dg1545_manufacturerType_QA
- dg1550_CheckCC_DS
- New:
- dg1600_CardDmbg_QR
- dg1605_cardType_QA
- dg1610_refundType_QA
- dg1615_giftType_QA
- dg1620_MyLowesInfo_MS
- dg1625_CheckCC_DS
- New:
- dg1700_DeliveryDmbg_QA
- dg1705_CheckCC_DS
- New:
- dg2700_IsInstallation_QA
- dg2705_CheckCC_DS
- dg2710_WherePlaced_QA
- New:
- dg1800_ClaimDmbg_QR
- dg1805_claimType_QA
- dg1810_installationStatus_QA
- dg1815_fileStatus_QA
- dg1820_autoCause_QA
- Updated:
- dg1900_ISTDmbg_QA
- New:
- dg1905_apptDmbg_QA
- dg1910_CheckCC_DS
- dg1915_CheckCC_DS
- Updated:
- dg2005_CheckCC_DS
- dg2010_StoreDeflect_MS
- Updated:
- dg2100_RegisterDmbg_QA
- New:
- dg2200_RepairDmbg_QR
- dg2205_repairType_QA
- dg2210_deliveryType_QA
- dg2215_productRepairs_QA
- dg2220_productCost_QA
- dg2225_protectionPlanStatus_QA
- dg2230_manufacturerDate_QA
- dg2235_manufacturerType_QA
- dg2240_OPEPickup_QA
- dg2245_CheckCC_DS
- dg2250_CheckCC_DS
- New:
- dg2300_RepairCareInstallDmbg_QR
- dg2305_callReason_QA
- dg2310_serviceType_QA
- dg2315_deliveryType_QA
- dg2320_purchaseStatus_QA
- dg2325_productInstallation_QA
- dg2330_productRepairs_QA
- dg2335_productCost_QA
- dg2340_protectionPlanStatus_QA
- dg2345_manufacturerDate_QA
- dg2350_manufacturerType_QA
- dg2355_OPEPickup_QA
- dg2360_CheckCC_DS
- dg2365_CheckCC_DS
- dg2370_CheckCC_DS
- dg2375_CheckCC_DS
- New:
- dg2400_WarrantyDmbg_QR
- dg2405_callType_QA
- dg2410_productRepairs_QA
- dg2415_manufacturerDate_QA
- dg2420_transferRequest_QA
- dg2425_manufacturerType_QA
- dg2430_productCost_QA
- dg2435_protectionPlanStatus_QA
- dg2440_OPEPickup_QA
- dg2445_CheckCC_DS
- Updated:
- xf9010_SetDestGroup_DS
- xf9020_ExtClosedMsg_MS
- xf9050_IntentChecker_DS
- Transfer Table
- New:
- xf9055_CheckCC_DS
- xf9060_Repeat_QA
- xf9065_CheckCC_DS
- xf9070_WaitTimes_DS
- xf9075_WaitTimesMsg_MS
- New:
- ec1030_CheckCC_DS
- ec1040_SurveyRequest_MS
11/3/21
DONE
Katie
9/1/21
Nodes Updated:
NLU Intent Mapper - SMS & Voice
- Update:
- curbside_pickup app tag routing for Store IVR
- Update:
- dg1020_pickupDmbg_QA
- dg1020_ini_01 + appropriate routing
- dg1020_nm1_01 + routing
- dg1020_nm2_01 + routing
- dg1020_ni1_01 + routing
- New:
- cp1005_checkLanguage_DS
- cp1010_checkedInPrior_DS
- cp1030_openHoursChk_DS
- cp1035_readyForPickCount_DS
- cp1040_onCurbOrderIntro_MS
- cp1045_twoCurbOrderIntro_MS
- cp1050_multiCurbOrderIntro_MS
- cp1053_noCurbOrderRecog_MS
- cp1055_curbsidePickCheckIn_QR
- cp1060_curbsideInfoReq_QA
- cp1065_needSpaceNumber_QA
- cp1070_postStampAPI_DA
- cp1075_checkInConfirm_MS
- cp1080_partialFailure_MS
- cp1085_otherIntentCheck_QA
- cp1090_curbsideTimeout_MS
- cp1095_curbsideAgentFail_DS
11/3/21
Matt
07/12/21
Nodes Updated:
- Added FAQ Config table
- New or substantially changed:
- fa1000_Start_DS
- fa1005_GetFAQInfo_DA
- fa1010_CheckIfSameFAQAgain_DS
- fa1015_SameFAQAgain_QA
- fa1020_FAQ_MS
- fa1025_FAQWrap_QA
- fa1030_FAQWrapOfferConnect_QA
- Transfer Table: Added the 8 faq apptags that transfer externally
07/28/21
DONE
Jenny
07/15/21
Nodes Updated:
• ma1000_LookupDIDInfo_DA
• gr1010_Greeting_MS
• lo1018_CheckForTrailer_DS - New
• lo1019_OpenStatusCode_DA - New
• xf9050_IntentChecker_DS
• Transfer Table: Added rows for drt and drt_not_available
Jenny
07/17/21
07/28/21
DONE
Matt
07/12/21
Curbside Pickup - V2 w/ Persistence
8/24/22
DONE
Nodes Updated:
- New:
- cp1015_checkedInAck_MS
- cp1020_checkedInPrior_QA
- cp1025_checkedInPriorTimeout_MS
Matt
07/12/21
Curbside Pickup - V2 w/ Persistence
8/24/22
DONE
TBD
Matt
9/27/21
Nodes Updated:
- Split out FAQ Config table into Store vs. CC. Added rows for new FAQs.
- fa1000_Start_DS: Removed variable faqType=autoroute. Instead, throw event BusinessTransfer, to reflect Mix
Intent Mapper:
- im1010_WhichTag_DS: Changed flow for 3 tags, which now go to WhichDisambig:
- disambig_receipt_request (formerly named faq_receipt_request)
- disambig_major_appliance_parts (formerly named faq_major_appliance_parts)
- disambig_service_warranty_ope (formerly named faq_ope_service_warranty)
New Disambig
- dg1000_WhichDisambig_DS: Added transitions for 3 tags:
- disambig_receipt_request (formerly named faq_receipt_request)
- disambig_major_appliance_parts (formerly named faq_major_appliance_parts)
- disambig_service_warranty_ope
- dg2505_ReceiptDmbg_QA: New
- dg2600_AppliancePartsDmbg_QR: New
- dg2605_WithinYear_QA: New
- dg2610_WasPartDefective_QA: New
- dg2615_GetManufacturer_QA: New
- Added handling for disambig_service_warranty_ope
11/3/21
DONE
Jenny
08/23/21
Nodes Updated:
Updated the transition nodes going to Store Locator, on the following pages:
- NLU Intent Mapper - SMS & Voice
- NLU Intent Mapper Delta
- Logic Check
- Disambig Appointment
- Disambig Billing
- Disambig Delivery
- Disambig Delivery Modify
- Disambig Pickup
- Disambig Repair
- Disambig Repair Care Install
- Disambig Warranty
- Removed Store Locator transition from Disambig Installed Sales
- New:
- entire flow is new
- sl1000_Start_DS
- sl1010_GetZipCode_QA
- sl1015_StoreLocator_DA
- sl1020_StorePreamble_MS
- sl1025_StoreSummary_MS
- sl1030_StoreSummaryWrap_QA
- sl1040_StoreHoursAPI_DA
- sl1045_StoreDetails_MS
- sl1050_StoreDetailsWrap_QA
- sl1055_LastStoreOptions_QA
12/3/21
DONE
Jenny
9/2/21
Nodes Updated:
- Updated:
- In US Store table and US CC table
- Wording of faq_price_match
- Made faq_price_match an external destination
- Wording of faq_service_warranty
10/13/21
10/13/21
DONE
Jenny
9/22/21
Nodes Updated:
- Update:
- moved tool_rentals to the logic check section
- New:
- lo1000_WhichLogicCheck_DS
- lo1020_WhichStore_DS
- lo1025_NoRental_MS
- lo30_FutureRental_MS
- lo1035_RentalDeflect_MS
Q2 2021
DONE
Katie
04/27/21
Nodes Updated:
- New:
- aa1007_getOrderList_DA
- Update:
- order_status intent now goes to Active Orders Count
Active Orders Count (replaces old Where Placed flow)
- Remove:
- os0905_WherePlaced_QA
- os0910_CanLookUp_MS
- os0915_CannotLookUp_MS (unsure? review together)
- New:
- os0920_activeOrderCheck_DS
- os0930_SingActiveOrder_MS
- os0940_MultiActiveOrder_MS
- “New” flow
- Breaks apart old, still-in-use API call nodes. Done to better represent potential multiple entrypoints in the future.
- os1030_eorAPI_DA
- os1035_OrderLookupFail_MS
- Remove:
- os1040_OrderFound_DS
- Nodes moved to Orders API Call:
- os1030_eorAPI_DA
- os1035_OrderLookupFail_MS
- Remove:
- os1010_GetOrderNumber_QA
- New:
- os1100_OrderLastFourDig_QR
- os1120_LastFourReq_QA
- os1140_orderQrComplete_DS
- os1150_SameLast4DigChk_DS
- [set appTag=order_status]
- Update:
- os1210_NoOrderNumNext_QA
- Update:
- os1415_NotFound_MS
- os1420_ReadNumber_MS
- New:
- set orderLastFour=null
- New:
- Preparing Your Order (DEL-gen)
- Update:
- change variable out of os4114, os4115, os4125, os4126 for requesting agent/associate
- Change from xferTag=custServ to appTag=order_status_agent
- New:
- os4110_MultiOrderCheck1_DS
- os4111_MoreOrdersCheck1_DS
- os4114_StatYesItemMoreOrder_QA
- os4114_out_03 for “another order”
- os4115_StatusFollowWithItem_QA 201 updates
- os4120_MultiOrderCheck2_DS
- os4121_MoreOrdersCheck2_DS
- os4126_out_02 for “next order”
- os4126_StatNoItemMoreOrder_QA
Matt
6/16/21
9/29/21
DONE
Nodes Updated:
- New:
- ma1006_orderStatusHandling_DS
Active Orders Count
- Updated:
- os0900_CheckLanguage_DS
Where Place:
- New:
- os0800_WherePlaced_QA
Orders API Call
- Update:
- clarified handling for Order Not Found after EOR API call
Order Number
- New:
- os1103_orderNineDig_QR
- os1105_orderNumbReq_QA
- Update:
- os1100_orderStatus_DS
- os1140_orderQrComplete_DS, how to handle 9-digit entry
No Order Number
- Update:
- Connection point after os1215_ackFoundNumber_MS
Order Not Found
- New:
- os1406_notFoundDigitCount_DS, handling for ANI and Old
- os1407_notFoundNineDig_MS
- os1418_notFoundDigitCount_DS
- Update
- naming of os1415, now named os1415_notFoundFourDig_MS
Status Followup
- Update:
- Clarified how to handle if ssOrderStatus=old
Matt
8/31/21
9/29/21
DONE
Third Party Transfer for Water Heater Installations
11/3/21
DONE
Katie
10/13/21
Nodes Updated:
- New:
- Set/check ARS store at call beginning.
- New:
- dg1470_CheckARS_DS to check for ARS-supported store
- New:
- dg1925_CheckARS_DS to check for ARS-supported store
- New:
- dg2375_CheckARS_DS to check for ARS-supported store
- New:
- added installation_ars app tag to transfer table
Third Party Transfer for Water Heater Installations
11/3/21
DONE
Katie
10/13/21
11/3/21
DONE
Jenny
10/15/21
Nodes Updated:
- Updated:
- hr_contact - > disambig_hr
- disambig_repair_care_install -> disambig_return_call
- disambig_carpet_cleaner
- Updated:
- dg1000_WhichDNIS_DS
- Updated:
- dg1100_AcctDmbg_QA
- New:
- dg1424_serviceStatus_QA
- Updated:
- dg1425_productRepair_QA
- dg1430_productCost_QA
- dg1435_protectionPlanStatus_QA
- dg1440_manufacturerDate_QA
- dg1445_manufacturerType_QA
- dg1450_OPEPickup_QA
- New:
- dg1050_CarpetCleanerDmbg_QA
- New:
- dg1060_IsEmployeeDmbg_QA
- New:
- dg2214_serviceStatus_QA
- Updated:
- dg2215_productRepair_QA
- dg2220_productCost_QA
- dg2225_protectionPlanStatus_QA
- dg2230_manufacturerDate_QA
- dg2235_manufacturerType_QA
- dg2240_OPEPickup_QA
- Updated:
- dg2305_callReason_QA
- dg2310_CheckDNIS_DS
- dg2315_repairStatus_QA
- New:
- dg2406_serviceStatus_QA
- Updated:
- dg2405_callType_QA
- dg2410_productRepair_QA
- dg2415_manufactuerDate_QA
- dg2425_manufacturerType_QA
- dg2430_productCost_QA
- dg2435_protectionPlanStatus_QA
- dg2440_OPEPickup_QA
Q4 RTB Updates
1/14/22
DONE
Katie
1/14/22
Summary:
This is the first iteration of any IVR-to-SMS integration, albeit one-way SMS. Intended to provide customers with option to file an online Lowe’s Protection Plan benefit claim (NOT service claim) by way of opt-in to one-way SMS communication which provides the link.
- New:
- dg1850_smsFileClaimOffer_QA
- New:
- dg2850_smsFileClaimOffer_QA
- Updated:
- various QR node parameters, all indicated with GREEN TEXT OR SHADOW
- New:
- dg2250_smsFileClaimOffer_QA
- Updated:
- various QR node parameters, all indicated with GREEN TEXT OR SHADOW
- New:
- dg2360_smsFileClaimOffer_QA
- Updated:
- various QR node parameters, all indicated with GREEN TEXT OR SHADOW
- New:
- dg2450_smsFileClaimOffer_QA
- New:
- Entirety of flow is new:
- sow1010_isAniMobileChk_DS
- sow1020_sendSmsToNumb_QA
- sow1030_sendingSms_MS
- sow9010_getSmsOneWayInfo_DA
- sow9020_oneWayMessage_SMS
- sow1040_mobileNumbReq_QR
- sow1050_mobileNumbReq_QA
- sow1060_givenPhoneConfirm_QA
- sow1080_smsOneWayAgentFail_DS
- New:
- All info is new:
- sms_file_claim_us
- sms_file_claim_ca
- sms_repair_file_claim_us
- sms_repair_file_claim_ca
- sms_warranty_file_claim_us
- sms_warranty_file_claim_ca
- default_us
- default_ca
- help_us
- help_ca
1/24/21
DONE
Matt
12/1/21
Nodes Updated:
- Updated:
- gr1040_CheckDNIS_DS (added link to Lowe’s for Pros)
- New
- lfp1005_Start_DS
- lfp1010_NLUConditions_DS
- lfp1020_DataCollection_CP
- lfp1025_OpenClosedStatus_DS
- lfp1030_LFPMainMenu_QA
- lfp1035_LFPSynchrony_QA
- lfp1040_LFPSynchronyOpen_QA
- New
- Link to Lowe’s for Pros Transfer Table
- Updated:
- xf9055_CheckCC_DS
- xf9065_CheckCC_DS
Katie
3/28/22
DONE
1/28/22
Nodes Updated:
- Updated:
- Switched placement of “help with an existing order” and “curbside pickup” in mm2005_Backoff_QA. New recordings for:
- mm2005_ini1_01
- mm2005_nm1_01
- mm2005_ni1_01
12/3/21
DONE
Matt
11/15/21
12/13/21
DONE
Katie
11/18/21
Nodes Updated:
- Updated:
- gr1015_CheckCA_DS
- gr1020_caPrivacyNotice_MS
- Updated:
- Transfer Table with Service Advantage messages
- New:
- link to Private Brands Transfer Table
- link to Canada Service Adv. Transfer Table
- xf9011_CheckSADNIS_DS
- xf9012_CheckSADNIS
- xf9013_SAClosedMsg_MS
- sap1015_OfferCallback_QA
- xf9055_CheckCC_DS
- xf9065_CheckCC_DS
FAQ:
- New:
- fa1035_CheckDNIS_DS
- SA FAQ Table
- Links to SA Advantage
- Links to SA Advantage
- New:
- app tags and links to Service Advantage & Private Brands.
- New:
- sap1005_CheckSA_DS
- sap1010_ServiceAdvNLU
Service Advantage NLU Intent Mapper:
- New:
- im2005_LSAIntentMapper_IM
- New:
- sa1005_LSAMainMenu_QA
- sa1010_MajorAppliancesMenu_QA
- sa1015_ServiceType_QA
- sa1020_LPPMenu_QA
- sa1025_OPEMenu_QA
- sa1030_OPEPickup_QA
- sa1035_ReplacementParts_QA
Service Advantage - *299 Store:
- New:
- sa1105_StoreMenu_QA
Service Advantage - Legal Claims:
- New:
- sa1205_LegalClaimsMenu_QA
- sa1210_CM2Menu_QA
Service Advantage - Lowe’s Claim:
- New:
- sa1305_LowesClaimMenu_QA
- New:
- pb1005_WhichDNIS_DS
- New:
- pb1009_PrivateBrandsLanguage_QA
- pb1010_PBMainMenu_QA
- pb1015_PBFrenchMainMenu_QA
- pb1020_KobaltMenu_QA
- pb1025_KobaltWarrantyMenu_QA
- pb1030_KobaltMenu2_QA
- pb1035_KobaltSocketsForLifeMenu_QA
- pb1040_KobaltTruckBoxMenu_QA
- pb1045_KobaltTruckBoxKeysMenu_QA
- pb1050_AllenRothMenu_QA
- pb1055_UtilitechMenu_QA
- pb1060_UtilitechPumpMenu_QA
- New:
- pb1205_CFLMenu_QA
- pb1210_MasterForgeLanguateMenu_QA
- pb1215_MasterForgeMenu_QA
- pb1220_AquaSource_MS
- pb1225_AllenRothLanguageMenu_QA
- pb1230_ProjectSourceLanguageMenu_QA
- pb1235_ProjectSourceMenu_QA
- pb1240_KobaltLanguageMenu_QA
- pb1245_StyleLanguageMenu_QA
- pb1250_StyleMenu_QA
- pb1255_UtilitechLanguageMenu_QA
- pb1260_ReliabiltMenu_QA
- pb1265_GatehouseMenu_QA
- pb1270_EP011Menu_QA
- pb1275_MoxieMenu_QA
- pb1280_HarborBreezeMenu_QA
- pb1285_SevereWeatherMenu_QA
- pb1290_HolidayLivingMenu_QA
- pb1295_CanadaSupportMenu_QA
- pb1300_CanadaEnglishMenu_QA
- pb1305_CanadaFrenchMenu_QA
- pb1310_HighlandMenu_QA
- New:
- csa1010_CSAMainMenu_QA
- csa1015_CAMajorAppliancesMenu_QA
- csa1020_CAWhirlpoolType_QA
- csa1025_CAOPEMenu_QA
- csa1030_DeereType_QA
- csa1035_EPPMenu_QA
12/13/21
DONE
Katie
11/18/21
Summary:
Added new Alt Phone Component, consisting of 2 new pages: Alt Phone and Last Four Digits of Order, plus changes in the Order Status and Curbside Pickup flows.
Alt Phone page:
ap1000_Start_DS: New node
ap1010_AltPhone_QR: New node
ap1015_GetAltPhone_QA: New node
ap1016_DontKnow_QA: New node
ap1017_YesNo_QA: New node
ap1020_PreviouslyLookedUp_DS: New node
ap1025_GetOrder_List_DA: New node
ap1030_CurbsideByPhoneNumber_DA: New node
ap1035_CheckOrdersFound_DS: New node
ap1040_ConfirmPhone_QA: New node with barge-in disabled in targeted prompts
Last Four Digits of Order page:
ap1105_OrderLastFourDig_QR: New node
ap1110_LastFourOfOrder_QA: New node
ap1111_DontKnow_QA: New node
ap1115_OrderNumberLogic_DS: New node
ap1120_LastFourAreGood_MS: New node
ap1125_ConfirmLastFour_QA: New node with barge-in disabled in targeted prompts
Active Orders Count page:
os0920_activeOrderCheck_DS: Changed flow for Zero orders, and for 2 orders ending in same 4 digits.
os0927_AltPhone_CP: New node
Order Number page:
os1150_SameLast4DigChk_DS:
- Added transition into this node upon return from Alt Phone component
- Added check for justReturnedFromAltPhone for the “Zero” condition.
Curbside Pickup page:
cp1035_readyForPickCount_DS: Changed flow for Zero orders.
cp1052_AltPhone_CP: New node
cp1053_noCurbOrderRecog_QA: Deleted node
cp1040_oneCurbOrderIntro_MS:
- Added conditional prompts cp1040_out_03 and 04. The existing prompts become the “Else” condition.
- After playing prompts, set justReturnedFromAltPhone=false
cp1045_twoCurbOrderIntro_MS:
- Added conditional prompts cp1045_out_04, 05, and 06. The existing prompts become the “Else” condition.
- After playing prompts, set justReturnedFromAltPhone=false
cp1050_multiCurbOrderIntro_MS: New conditional prompt
- Added conditional prompt cp1050_out_02. The existing prompt becomes the “Else” condition.
- After playing prompts, set justReturnedFromAltPhone=false
1/12/22
DONE
Jenny
11/24/21
Nodes Updated:
- Updated:
- gr1040_CheckDNIS_DS (added link for HR DNIS)
- New
- hr1005_Start_DS
- hr1010_NLUConditions_DS
- hr1015_DataCollection_CP
- hr1020_HROpenHours_DS
- hr1025_HRClosedMessage_MS
- hr1030_isTaxSeason_DS
- hr1035_TaxOptions_QA
- hr1040_LanguageSelection_QA
- hr1045_HRMessageCounter_DS
- hr1050_HRMessage_MS
- hr1055_HRSpeechQuestion_DS
- hr1060_BenefitsQuestion_QA
- hr1065_BenefitsOptions_QA
- hr1070_HRMainMenu_QA
- hr1075_AssociateMenu_QA
- hr1080_AssociateBenefits_QA
- hr1085_PolicyQuestions_QA
- hr1095_EmploymentVerification_QA
- New
- vi1005_Start_DS
- vi1010_EnterID_QA
- vi1015_VerifyID_QA
- vi1020_ValidateID_DA
- vi1025_IDNotFound_MS
- vi1030_CheckValidity_DS
- vi1040_IDNotFound_MS
- vi1055_HRClosed_MS
- vi1060_ClosedWrapMenu_QA
- New
- Link to HR Transfer Table
- Updated:
- xf9055_CheckCC_DS
- xf9065_CheckCC_DS
4/13/22
DONE
Katie
1/28/22
Nodes Updated:
- Updated:
- gr1015_CallsRecorded_MS
- added outlet stores
- gr1020_caPrivacyNotice_MS
- added California outlet stores
- New:
- olmm1005_OutletMainMenu_QA
- olmm1010_TryAnotherWay_MS
- olmm1020_OpenClosed_DS
- olmm2005_OutletBackoff_QA
- New:
- dg1000_CheckDNIS_DS
- Updated:
- dg1405_apptType
- dg1450_OPEPickup_QA
- Updated:
- dg1910_CheckCC_DS
- dg1915_CheckCC_DS
- Updated:
- dg2240_OPEPickup_QA
- Updated:
- dg2440_OPEPickup_QA
FAQ:
- Updated:
- fa1000_Start_DS
- New:
- Outlet Store FAQ table
- Updated:
- cp1000_CheckCountry_DS
- Updated:
- mm2999_CheckDNIS_DS
- Updated:
- ra1050_ClosedBOM_QA
- ra1060_ClosedBOM_ME_QA
1/24/21
DONE
Katie
12/10/21
Nodes Updated:
- New:
- smsLeadForm variable at the beginning
- New:
- dg1940_smsLeadFormOffer_QA
- path out of dg1905_productInstallation_QA
- path out of dg1915_productInstallationCA_QA
- Updated:
- productInstallation entities
- moved “doors” to Millwork
- moved “evaporative cooler” to Inside Garden
- moved “dishwashers” to their own category
- New:
- sms_lead_form_us
- sms_lead_form_ca
3/9/22 DONE
Katie
2/22/22
Nodes Updated:
- Updated:
- ma1000_LookupDIDInfo_DA: Added nluCondition on/off/dc as a return field
- Updated:
- gr1015_CallsRecorded_MS: Added IST link to gr1020_caPrivacyNotice_MS
- gr1040_CheckDNIS_DS: Added link to IST. Also changed name of this node, formerly named DataCollectionOn, and removed link to data collection from it.
- New:
- ist1005_Start_DS
- ist1010_EmergyMsg_MS
- ist1015_NLUConditions_DS
- ist1020_DataCollection_CP
- ist1025_CallerType_QA
- ist1030_ZipCode_QA
- ist1035_StoreNumber_QA
- ist1040_ZipOrStoreNumber_QA
- ist1050_ISTRegionByZipOrStore_DA
- ist1055_IsANIPresent_DS
- ist1060_ISTRegionByANI_DA
- ist1070_InvalidStoreHangup_MS
Data Collection for Migrations
- New:
- dc1005_Start_DS
- dc1010_NLUDataCollection_QA
- Updated:
- xfer9005_XferTable_DA: Added link to IST Transfer Table
- xf9065_CheckCC_DS: Added IST setting & transition
- xf9020_ExtClosedMsg_MS
- xf9075_WaitTimesMsg_MS
- New:
- Transfer Table for IST
- Updated:
- ec1010_EndofCallStart_DC: Added endReason=goodbye link
5/31/23
Jenny
2/2/22
5/31/23
DONE
Nodes Updated:
NLU Intent Mapper - SMS & Voice
- Updated:
- Added appliances_agent, disambig_product_availability, and disambig_product_sales, all going to dg1000_WhichDisambig_DS.
- Moved appliances to go to dg1000_WhichDisambig_DS.
- Moved appliance_availability and appliances_sales to go to Product Availability.
- Updated:
- mm2005_Backoff_QA, updated disambig_product app tag to disambig_product_availability
- Updated:
- dg1000_WhichDisambig_DS: Added appliances, appliances_agent, disambig_product_availability, and disambig_product_sales
Disambig Intent for Availability
- New page
Disambig Product for Availability
- New page
- New:
- sl1020_LocatorReason_DS
- New entry transition node "From pa1110"
- Updated:
- sl1010: added new prompts sl1010_ini_08, sl1010_out_02
Store Locator for Product Availability
- New page
- New page
- Updated:
- sow1020_sendSmsToNumb_QA
- sow1030_sendingSms_MS
- sow1050_mobileNumbReq_QA
- Updated:
- appliance_availability
- appliances_sales
- New:
- appliances_agent
- item_number_availability
5/18/22
DONE
Katie/
Jenny
3/2/22
1/24/22
DONE
Jenny
1/5/22
Summary: Added a new field, FAQOfferConnectMe, which can be set to true/false for any FAQ, regardless of internal/external type.
- Updated:
- fa1005_GetFAQInfo_DA: Added FAQOfferConnectMe as an output
- fa1020_FAQ_MS: Changed transitions to check value of FAQOfferConnectMe to determine which Wrap menu to play
- CC, SA, and Outlet Stores tables: Filled in values of FAQOfferConnectMe and added the associated prompts
- Other tables (US store, and CA store): Added column for FAQOfferConnectMe
Nodes Updated:
- New:
- smsValue, new value added
- New:
- installation_cancel
- installation_feedback
- installed_sales_post
- Updated:
- dg1415_purchaseStatus_QA
- dg1420_productInstallation_QA
- New:
- dg1950_smsStatusOffer_QA
- dg1960_SMSWrapIST_QA
- New:
- sow1070_WhichAppTag_DS
- sow1075_sow1075_PromptHangUp_MS
- New:
- sms_installation_status_us
- New:
- installation_cancel
- installation_feedback
4/13/22
DONE
Katie
3/15/22
Nodes Updated:
- New:
- fa1040_smsFAQOffer_QA
- Updated:
- fa1000_Start_DS
- fa1020_FAQ_MS
- 3 new columns in the 5 FAQ Config tables
- Set FAQOfferConnectMe=true for faq_jobs in all tables (already true in Outlet)
- New:
- Added SMS messages for FAQs: 17 for US and 3 for CA
- Updated:
- For apptag faq_jobs, changed the Canada transfer destination to HR_Desk
4/13/22
DONE
Jenny
3/17/22
Nodes Updated:
- Updated:
- faq_protection_plan
- faq_protection_plan_registration
- faq_protection_plan_file_claim
- New:
- faq_repair_receipt
- Updated:
- dg1100_AcctDmbg_QA
- Updated:
- dg1200_AcctChangeInfoDmbg_QA
- Updated:
- dg1435_protectionPlanStatus_QA
- dg1445_manufacturerType_QA
- dg1450_OPEPickup_QA
- New:
- dg1470_smsFileClaimOffer_QA
- dg1475_manufacturerDeflect_MS
- Updated:
- dg1545_manufacturerType_QA
- Updated:
- dg2505_ReceiptDmbg_QA
- New:
- dg2510_HaveLPP_QA
- Updated:
- dg2225_protectionPlanStatus_QA
- dg2235_manufacturerType_QA
- dg2240_OPEPickupQA
- dg2250_smsFileClaimOffer_QA
- dg2255_ManufacturerDeflect_MS
- Updated:
- removed dg2315
- Updated:
- dg2405_callType_QA
- dg2425_manufacturerType_QA
- dg2435_protectionPlanStatus_QA
- dg2440_OPEPickup_QA
- dg2450_smsFileClaimOffer_QA
- dg2455_ManufacturerDeflect_MS
- dg2460_ManufacturerDeflect_MS
- New:
- faq_repair_receipt_us
- Updated:
- reduced menu and removed nodes
- sa1005_LSAMainMenu
- sa1010_MajorAppliancesMenu
Service Advantage (*299 Store):
- Updated:
- sa1105_StoreMenu
- Updated:
- Destinations for app tags:
- repair_general
- repair_general_existing
- repair_OPE_LPP
- repair_OPE_pickup
- repair_appliance_other
- repair_services
- repair_services_warranty
- faq_craftsman
- faq_protection_plan
- faq_protection_plan_file_claim
- faq_protection_plan_registration
- Removed VHT offer
- xf9011_CheckSADNIS_DS
- xf9012_CheckSADNIS_DS
- xf9013_SAClosedMsg_MS
- sap1015_OfferCallback_QA
- New:
- assurant app tag
- faq_repair_receipt
- OEM vendors tags
5/1/22
DONE
Katie
4/18/22
Matt
Jenny
4/1/22
8/24/22
DONE
8/8/22
DONE
Jamie
4/7/22
Nodes Updated:
- Updated
- oc1020_cancelableStateChk_DS
- oc1025_orderFoundChk_QA
- New
- oc1022_NotFoundByANI_MS
- oc1023_AltPhone_CP
- oc1024_CancelableAfterAltPhone_DS
- Updated
- ap1015_GetAltPhone_QA
- ap1016_DontKnow_QA
- ap1017_YesNo_QA
- ap1020_PreviouslyLookedUp_DS
- ap1035_CheckOrdersFound_DS
- New
- ap1027_GetCancelAndActiveOrders_DA
- Updated
- ap1115_OrderNumberLogic_DS
- ap1120_LastFourAreGood_MS
- ap1125_ConfirmLastFour_QA
6/29/22
DONE
Matt
4/12/22
Jenny
faq_contact
5/18/22
DONE
Jamie
4/21/22
Matt
4/1/22
Jenny
Jamie
4/21/22
5/18/22
DONE
Nodes Updated:
- Updated:
- dg1420_productInstallation_QA
- productInstallation grammar
- New:
- dg1421_WhichDoor_QA
Disambig Installed Sales - Pre Purchase:
- Updated:
- dg1905_productInstallation_QA
- productInstallation grammar
- New:
- dg1920_WhichDoor_QA
- New:
- installation_central_quoting_skill38
- installation_central_quoting_skill42
- installation_central_quoting_skill47
- installation_central_quoting_skill59
- installation_central_quoting_skill280
- installation_central_quoting_skill281
- Updated:
- installation_skill370
TBD
6/29/22
DONE
Katie
5/16/22
Nodes Updated:
- Updated:
- hr1075_AssociateMenu_QA
- New:
- hr1105_NLUConditions_DS
- hr1110_DataCollection_CP
- Updated:
- vi1010_EnterID_QA
Data Collection for Migrations
- New:
- dc1010_NLUDataCollection_QA
Katie
5/11/22
7/13/22
DONE
Nodes Updated:
- Updated
- installation_status
- pre-purchase path alterations
- post-purchase path alternations
- Updated
- Added CP task to ensure accurate routing and retaining the appTags
- Updated
- Added in to return back to Disambig Installed Sales flow after gathering phone number
- Added altPhoneReason = is
- Added alternate verbiage on ap1015_GetAltPhone_QA specific to installations
- Updated
- Added installation_status button and updated veribiage
7/13/22
DONE
Jamie
5/19/22
Nodes Updated:
- Updated:
- The following appTags were added to be retained into their connecting flows:
- Repair_store
- Repair_OPE_pickup
- Repair_OPE_LPP
- Repair_general
- Repair_no_lpp
- Repair_appliance_other
- Repair_services_warranty
- Product_availability
- Added installation_status path to recognize and pre/post-puchase and transfer them to the correct flow
- New:
- ra1080_WhichFlow_DS
- Updated
- Order Status - Added os2221_OrderCurbside_QA
- Curbside Pickup - Altered verbiage of cp1040/cp1045/cp1050
- New:
- ra2015_AgentReprompt_QA
- ra2110_AgentBackoff_QA
- New:
- dg3305_RentalDmbg_QA
7/13/22
DONE
Matt
4/1/22
Jenny
Katie and Jamie
6/6/22
Nodes Updated:
- Updated
- claimType entity to remove protection plan
- All connector logic to recognize protectionPlan entity
- SMS/Transfer logic for protectionPlan entity based on fileStatus decision
- verbiage and nm/ni messages dg1805
- Added
- create protectionPlan entity
- dg1801 along with nm/ni messages
- Removed
- dg1820 and updated the transfer info splitting out the cause into just one that transfers to Sedgewick
7/27/22
DONE
Jamie
6/15/22
Matt
7/27/22
DONE
Katie
6/7/22
Nodes Updated:
- New:
- New FAQs (for Canada)
- faq_price_match
- faq_shipping
- faq_cutting_services
- faq_recycling
- faq_propane_exchange
- faq_workshop
- fa1050_CuttingDmbg_QA
- Updated:
- faq_contact (add SMS)
- New:
- faq_price_match_ca
- faq_shipping_ca
- faq_recycling_ca
- faq_workshop_ca
- faq_contact_ca
8/8/22
DONE
Katie
6/14/22
Nodes Updated:
- Updated:
- gr1010_Greeting_MS
- New:
- link to Virtual Sales Tendering Page
- New:
- vst1005_Start_DS
- vst1010_NLUConditions_DS
- vst1020_DataCollection_CP
- vst1030_VSTMainMenu_QA
- vst1040_EnterExtension_QA
- vst1045_InteriorMenu_QA
- vst1050_ExteriorMenu_QA
- New:
- xf9011_CheckVHTOffer_DS
- xf9012_VHTOffer_QA
Data Collection for Migrations
- Updated:
- links to Virtual Sales Tendering page
- New:
- Transfer Table
1/25/23
DONE
Katie
6/22/22
Nodes Updated:
- New:
- cp1006_CheckingItems_MS
- cp1007_SeeCheckInDetails_DA
- cp1011_CheckInTime_DS
- cp1012_CheckInAlready_MS
- Updated:
- cp1010_checkedInPriorChk_DS
- cp1040_oneCurbOrderIntro_MS
- cp10145_twoCurbOrderIntro_MS
- cp1050_multiCurbOrderIntro_MS
- cp1036_NotFoundByANI_MS
- Updated:
- curbside_pickup
Matt
10/26/22
DONE
Katie
6/27/22
Nodes Updated:
- New
- Desicioning between credit card and order payments
- Options differ based on country
- Decisioning for order payments in US
- Update appTag labeling
- New Nodes:
- dg3005_PaymentType_QA
- dg3010_USOrderPay_QA
- dg3015_OrderStatus_QA
- Remove
- Remove FAQ
- faq_my_lowes appTag update to faq_register_card and faq_order_process
- Updated
- US verbiage in all 4 categories
- Remove
- Remove FAQ
- faq_pay_in_app appTag update to faq_card payment
- Remove
- Remove FAQ
- Update
- App_tag to send to transfer module
- New
- On all 5 categories
- New
- On all 4 US categories
- New
- On all 4 US categories
8/8/22
Matt
4/1/22
Jenny
Jamie
7/7/22
8/8/22
DONE
9/14/22
DONE
Matt
4/1/22
Jenny
Jamie
7/7/22
Nodes Updated:
- Updated
- Decisioning between job and credit card application questions
Matt
4/1/22
Jenny
Jamie
7/7/22
10/12/22
DONE
Nodes Updated:
- New:
- hr1076_Garnishments_QA
- hr1077_GarnishmentsOptions_QA
- Updated:
- hr1070_HRMainMenu_QA
- hr1075_AssociateMenu_QA (new destination/app tags)
- hr1085_Policy_Questions_QA (new destination/app tags/new grammar for former associate)
- hr1080_AssociateBenefits_QA (new destination/app tags)
- Updated:
- vi1005_Start_DS
- New App Tags:
- garnishment_associate
- garnishment_payee
- hr_payroll_former_valid
- hr_payroll_former_invalid
- hr_staffing_associate_former_valid
- hr_staffing_asscoiate_former_invalid
- hr_policy_former
- hr_harassment_former
- stock_employee_former
- hr_general_associate_former_valid
- hr_general_associate_former_invalid
Katie
6/30/22
8/24/22
DONE
Nodes Updated:
- New:
- disambig_damage
- Updated:
- dg1000_WhichDisambig_DS
- link to Disambig Damage flow
- New:
- dg3505_DamageDmbg_QR
- dg3510_damageReason_QA
- dg3515_deliveryType_QA
- dg3520_purchaseDate_QA
- dg3525_productRepair_QA
- dg3530_protectionPlanStatus_QA
- dg3535_productCost_QA
- dg3540_manufacturerType_QA
- dg3545_Complete_DS
- dg3550_ReturnPolicy_MS
- dg3555_smsReturnPolicyOffer_QA
- dg3560_smsFileClaimOffer_QA
- dg3565_ManufacturerDeflect_MS
- dg3570_OPEPickup_QA
- Updated:
- dg2205_protectionPlanStatus_QA
- dg2215_productRepair_QA
- dg2230_purchaseDate_QA
- dg2235_manufacturerType_QA
- New:
- dg2206_repairType_QA
- dg2260_ReturnPolicy_MS
- dg2265_smsReturnPolicyOffer_QA
- New:
- repair_paint
12/14/22 & 1/11/23
Katie
7/19/22
Nodes Updated:
Service Advantage (Legal Claims)
- Updated
- sa1210 - removed 'If you don't know your party's extension, please stay on the line for the next available agent.' from ini and nm1 prompts
- sa1210 - add 'To continue, a selection must be made from this menu.' in TTS to the start of nm1 prompt
- To create sa1210_ni1_01, complete the TTS update on sa1210_nm1_01 and duplicate with the new file name. This was an unnecessary mesage in the original flow.
- Add first/second attempt paths for No Input or Max Errors
- sa1210_out_03 should be created by reusing the recording dg1450_out_01 for first attempt statement before returning to sa1205_LegalClaimsMenu_QA
- Create with TTS sa1210_out_04 for second attempt before transferring with 'goodbye appTag to transfer module
- sa1205_nm1_01 patch TTS 'To continue, please make a selection from this menu.' at the start of the prompt, removing 'I didn't get that.'
- sa1205_nm2_01 patch TTS 'A selection must be made from this menu in order to continue.' at the start of the prompt, removing 'Sorry?'
- sa1205_ni1_01 patch TTS 'To continue, please make a selection from this menu.' at the start of the prompt
- sa1205_ni2_01 patch TTS 'A selection must be made from this menu in order to continue.' at the start of the prompt
- Change Max Error path on sa1205 to play sa1210_out_04 before sending to transfer module with appTag 'goodbye'
Matt
4/1/22
Jenny
7/27/22
DONE
Jamie
7/19/22
9/14/22
DONE
Katie
7/29/22
Katie
9/14/22
DONE
8/3/22
Prompts in Disambig Intent for Availability
8/24/22
DONE
Jenny
8/4/22
Nodes Updated:
dg1070_IntentDmbgForAvailability_QA
- Changed wording of all 4 prompts. Kept existing prompt names and entity values, but will need new synonyms in grammar.
Prompts in Disambig Intent for Availability
8/24/22
DONE
Jenny
8/4/22
Nodes Updated:
- Updated:
- added transition to RST flow for receiving_stocking
- Updated:
- ra1000_WhichAgent_DS
- Update:
- dg1410_DeliveryType_QA
- Update:
- dg1715_ScheduleDelivery_QA
- New:
- rst1010_DetermineVendor_QA
- New:
- entirely new flow
- New:
- entirely new flow
- Updated:
- sow1070_WhichAppTag_DS
- New:
- added rst_details message
- Updated:
- transfer message for receiving_stocking
10/26/22
DONE
Katie
08/17/22
Main:
ma1000_LookupDIDInfo_DA: Added modify_order to the smsValue list. Added ssVoiceModify and modifyOrderDC to the enabledServices list.
- Moved order_modify to go to id1005 Intent Mapper Delta
- Added 2 new tags: order_modify_store and order_modify_person, going to id1005 Intent Mapper Delta
- Added 3 new tags: order_modify_add_item, order_modify_date, and order_modify_remove_item, going to xf9000 Transfer Module
Updated Sept. 23: Added new tag order_cancelled, going to xf9000 Transfer Module
NLU Intent Mapper Delta - Voice
- Added handling for order_modify, order_modify_store, and order_modify_person
Service Advantage NLU Intent Mapper - Voice Updated Nov 18
- Added new tags: order_cancelled, order_modify_add_item, order_modify_date, order_modify_person, order_modify_remove_item, order_modify_store
Modify Order - New component with 5 pages
Modify Order Start: All New
om1005_Start_DS
om1010_smsModifyOrderOffer_QA
om1015_CheckAppTag_DS
om1020_ModifyMenu_QA
om1022_ModifyOrderDC_QA
om1025_GetModifiableOrders_CP
om1030_ModifiableStateChk_DS
om1035_NotFoundByANI_MS
om1045_AltPhone_CP
om1050_ModifiableAfterAltPhone_DS
om1055_orderFoundChk_QA
om1060_CheckAppTag_DS
om1065_ModifyAfterHourChk_DS
om1070_ModifyClosedStore_MS
Choose Order to Modify: All New
om1205_ModifyLatestOrderYN_QA
om1215_ModifyOtherOrderYN_QA
om1225_ModifyWhatOrder_QA
om1230_OrderFoundChk_QA
Modify Pickup Store: All New
om1305_EligibleChangeStore_DS
om1310_ChangeStoreIntro_MS
om1315_StoreLocator_CP
om1320_ConfirmNewStore_QA
om1325_IsSameOrder_QA
Add Pickup Person: All New
om1505_EligibleAddPerson_DS
om1510_AddPersonIntro_MS (Further updated Sept. 27)
om1515_NameCollection_CP
om1520_GotFirstLastNameChk_DS
om1525_IVRCantModify_MS
Modify Order Finish: All New
om1650_PleaseWait_MS
om1655_RiseApiModifyOrder_DA
om1660_ApiFail_MS
om1665_AfterHourChk_DS
om1670_ModifyClosedStore_MS
om1675_RiseApiModifyOrder_DS
om1680_NotModified_MS
om1685_ModifiedConfirm_MS
Name Collection - New component with 1 page. All new:
cn1005_Start_DS
cn1010_IsSameLastName_QA
cn1015_SaySpellLastName_QA
cn1020_ConfirmSaySpellLastName_QA
cn1025_SpellLastName_QA
cn1030_ConfirmSpellLastName_QA
cn1035_SaySpellFirstName_QA
cn1040_ConfirmSaySpellFirstName_QA
cn1045_SpellFirstName_QA
cn1050_ConfirmSpellFirstName
cn1055_FirstNameSpellingCounter_DS
cn1060_LastNameSpellingCounter_DS
- Updated “Transfer Notes” at top of page for altPhoneReason = om
- ap1020_PreviouslyLookedUp_DS: New transition for altPhoneReason = om
- ap1028_GetModifiableActiveOrders_DA: New node
- ap1035_CheckOrdersFound_DS: New logic for altPhoneReason = om
- ap1115_OrderNumberLogic_DS: Added altPhoneReason = om to right-hand transition
- ap1120_LastFourAreGood_MS: Added altPhoneReason = om to the assignment of orderId in the bottom transition. New transition returning to om1045_AltPhone_CP in the Modify Order task.
- Added entry from Modify Order
- sl1010_GetZipCode_QA:
o If apptag = order_modify_store, use new prompt sl1010_ini_09.
o New conditional “out” prompt sl1010_out_03.
o Added transition to new page Store Locator for Modify Pickup. (updated Sept. 30)
Store Locator for Modify Pickup: All New:
sl1210_ZipcodeSearchInventoryReprice_DA (updated Sept. 30)
sl1215_IVRCantModify_MS
sl1220_EvaluateLookups_DS (updated Sept. 30)
sl1235_StorePreambleForModifyPickup_MS
sl1240_StoreSummaryForModifyPickup_MS
sl1245_StoreSummaryWrapForModifyPickup_QA (updated Sept. 30)
sl1250_LastStoreOptions_QA (updated Sept. 30)
- Added entry points from Modify Order Start and Modify Order Finish.
- Added sms_order_modify_us, sms_order_modify_person_confirm_us, sms_order_modify_store_confirm_us. (Further updated Sept. 27)
Updated Sept. 23: Added order_cancelled, order_modify_add_item, order_modify_date, order_modify_person, order_modify_remove_item, order_modify_store.
Matt
4/1/22
Jenny
Jenny
9/27/22
TBD
Flows Created:
- Lift and shift from non-Nuance platfrom to DTMF options in Nuance
- xdt1010_NLUConditions_DS
- xdt1015_DataCollection_CP
- xdt1020_ConcernQuestion_QA
- xdt1025_CustomerStore_QA
- Provide transfer and closed messaging based on appTag establilshed in previous flows
Flows Updated:
- Add XDT Component to jump into the Transfer Module
- Add XDT Component to gather messaging from XDT Transfer Table
- Add XDT logic to existing flow
- dg1701_XDTCheck_DS
- dg1702_StateName_DS
- dg1703_OrderLocation_DS
Matt
4/1/22
Jenny
10/26/22
DONE
Jamie
09/14/22
Nodes Created:
- Defines intents built in the SMS interaction model
- appTag assignment for intent triggered
- Determines appTag response path
- smsrts1005_CountryCode_DS
- smsrts1025_CCVHTAccept_DS
Matt
4/1/22
Jenny
10/27/22
DONE
Jamie
09/28/22
Nodes Created:
- SMS process flow for offering VHT to users triggering select intents
- vht1005_VHTYesNo_QA
- vht1005_out_01
- vht1015_PhoneNumber_QA
- vht1025_GetAltPhone_QA
- vht1030_VHTUnavail_MS
- vht1035_VHTCallback_DA
- vht1035_XferMessage_MS
- vht1040_EstWaitTime_MS
- Message provided to SMS users based on intent triggered, Contact Center hours, and VHT Avail vs UnAvail status
Matt
4/1/22
Jenny
Jamie
TBD
10/27/22
DONE
Proactive Holiday Hours
10/12/22
DONE
Katie
09/02/22
Nodes Updated:
Main:
- Updated:
- ma1000_LookUpDIDInfo_DA (added upcomingHolidays())
- New:
- mm1001_CheckCounter_DS
- mm1002_PlayHolidayHours_DS
- mm1003_PlayHolidayHours_MS
- New:
- olmm1001_CheckCounter_DS
- olmm1002_PlayHolidayHours_DS
- olmm1003_PlayHolidayHours_MS
Proactive Holiday Hours
10/12/22
DONE
Katie
09/02/22
Nodes Updated:
- New:
- lc1019_EnabledServices_DS
- lc1020_OfferLocationText_QA
- New:
- store_locator
Service Advantage NLU Intent Mapper - Voice:
- New:
- store_locator
- Updated:
- sl1010_GetZipCode_QA
- New:
- store_locator
- New:
- store_locator
Service Advantage Transfer Table:
- New:
- store_locator
10/26/22
DONE
Katie
9/23/22
Nodes Updated:
Disambig Installed Sales - Pre Purchase:
- Updated:
- dg1925_CheckVendor_DS
- New:
- dg1930_CheckVendor_DS
- Updated:
- sl1010_GetZipCode_QA
- sl1020_LocatorReason_DS
- Updated:
- installation_central_quoting_skill37
12/14/22
DONE
Katie
9/23/22
Nodes Updated:
- Moved many tags to the section on far left that goes to dg1000_WhichDisambig_DS. Added 2 new tags (plumbing_agent and tool_world_agent) to that path.
- Moved **_availability and **_sales apptags to the section on far right that goes to pa1005 Product Availability. Added some new availability & sales tags there.
- Changed apptag name from faq_online_only to online_only_products. Moved it from FAQs to pa1005 Product Availability.
- Apptag item_number_availability: If US, go to pa1005. If Canada, go to Which Disambig.
- Updated June 7: Updated sports_fitness** and online_only_products** tags. See details in page notes.
- Added many tags to go to Disambig Intent for Availability (same path as appliances).
- Updated June 7: Added sports_fitness to that list of tags.
Disambig Intent for Availability
- dg1070_IntentDmbgForAvailability_QA: Added logic for more apptags that will reach this node.
- Updated June 7: Added sports_fitness to that list of tags.
Disambig Product for Availability
- Turn off intent switching at this node.
- Added 15 new QA nodes: dg3218-dg3229 and dg3231-dg3234
- Requires 15 new product dictionaries
- dg3205: Added new transitions in red, to replace the green ones.
- dg3206: Added new prompt dg3206_ini_03 and new condition for prompt dg3206_ini_02
- See detailed red call-outs and sticky notes throughout.
- Updated June 7: Made updates for sports_fitness** and online_only_products** tags. See details in page notes.
- Updated June 7: pa1025: Added new logic when Prod Avail is OFF for the DNIS and apptag is online_only_products**.
- pa1025: Added new prompt pa1025_ini_03.
- pa1025: Added logic for Associate request.
- pa1125: Added API return field appTagFromBreadcrumbs
- pa1165_DestinationOpen_DS: Changed transitions when open
- New Node: pa1190_ProductAvailabilityWrap_QA
- Updated June 6: pa1020_SearchCriteria_QA: Added 50 new initial prompts, with the example products customized per apptag. See new page below.
- Updated June 6: pa1125_AvailabilityLookup_DA: Added note that all API return messages (other than Success) will use existing prompt in pa1130.
Product Availability Custom Prompts:
- New page added June 6 with new prompts pa1020_ini_05 through pa1020_ini_54
- Updated June 8: Updated sports_fitness** & online_only_products** tag names, prompt names, and prompt text.
NLU Intent Mapper Delta - Voice
- Updated June 8: Removed sports_fitness_sales from page because it's handled by Intent Mapper.
- Updated June 9: Updated Transfer Table & Buttons with many new and updated apptags & transfer prompts for the Product Availability Expansion. JD.
Jenny
6/29/22
DONE
6/9/22
Nodes Updated:
Updated:
- oc1020_CancelableStateChk_DS: New behavior if >1 cancelable
- oc1023_countryChk_DS: New behavior if >1 cancelable
- oc1028_cancelAfterHourChk_DS: 2 new nodes enter here. (No changes within the node.)
- oc1050_cancelReasonReq_QA: 2 new nodes enter here. (No changes within the node.)
Entirely new page:
- oc1105_CancelLatestOrderYN_QA
- oc1110_CancelLatestOrderConfirm_QA
- oc1115_CancelOtherOrderYN_QA
- oc1120_CancelOtherOrderConfirm_QA
- oc1125_CancelWhatProduct_QA
- oc1130_CancelSelectedOrderYN_QA
Jenny
7/13/22
DONE
5/27/22
Nodes Updated:
dg1500_Start_DS:
- If new flag disallowBilling=true, assign apptag customer_service and transfer.
dg1500_BillingDmbg_QR:
- Deleted entity value = bill_for_Lowe’s
- Changed behavior for billType = something else; will go to dg1515.
- Added behavior for billType = neither – set flag & return to MM.
- Changed handling of [Auto Liability & Filed] – no longer asking for autoCause. Just set apptag =Sedgewick and transfer.
dg1505_billType_QA:
- New hidden option “neither”; set disallowBilling=true, set repromptAfterBadIntent=true, and return to MM
- Deleted option “a bill you’re sending to Lowe’s”
- Deleted entity value = bill_for_Lowe’s
- All new prompt wording (with existing audio filenames).
- New hidden option "Lowe's credit card," which completes the QR node and goes to set appTag=lowes_credit_card. (Added Aug 5.
dg1515_invoiceType_QA:
- All new prompt wording (with existing audio filenames).
- The option for don’t know/other, is no longer hidden; will mention “none of those” in the prompt.
dg1525_autoCause_QA:
- Deleted node.
mm1005_MainMenu_QA:
- New reentry prompt mm1005_ini_10 if repromptAfterBadIntent = true.
- Then set repromptAfterBadIntent = false.
ccmm1005_MainMenu_QA:
- New reentry prompt ccmm1005_ini_10 if repromptAfterBadIntent = true.
- Then set repromptAfterBadIntent = false.
Jenny
8/24/22
DONE
8/3/22
Nodes Updated
Main:
- Add AvailabilityEnhancement to the list in enabledServicesValue.
mm1005_MainMenu_QA:
- New prompt mm1005_ini_09.
- New prompt conditions based on playedMenuIntro, for first re-entry and randomized re-entry.
- Always set playedMenuIntro = false.
ccmm1005_CcMainMenu_QA:
- New prompt ccmm1005_ini_09.
- New prompt conditions based on playedMenuIntro, for first re-entry and randomized re-entry.
- Always set playedMenuIntro = false.
- pa1125_AvailabilityLookup_DA: Updated the list of return fields for US and CA
- pa1135_AvailabilityResults_DS: Check if AvailabilityEnhancement is enabled.
- pa1137_PAEnhancement_CP: New CP node to call the PAEnhancement Component.
- pa1165_DestinationOpen_DS: Added handling for calls coming from new nodes pa20**
PAEnhancement Component (All new):
- pa2010_ProdAvailEnhancementStart_DS
- pa2020_InStockUS_QA
- pa2025_InStockCA_QA
- pa2030_NotHereOrNearby_QA
- pa2015_AvailabilityNearby1_DA
- pa2035_NearbyOneUS_MS
- pa2040_NearbyOneCA_MS
- pa2050_IsAnotherNearby_DS
- pa2055_OfferSMS_QA
- pa2060_AvailabilityOptions_QA
- pa2065_AvailabilityNearby2_DA
- pa2070_NearbyTwoUS_MS
- pa2075_NearbyTwoCA_MS
- Added entry point from PAEnhancement Component
- sow9020_oneWayMessage_SMS: Go to new node sow1080
- sow9030_CheckForOtherSms_DS: New logic to send 2 SMS messages in a row.
- sow1075_PromptHangUp_MS: Set playedMenuIntro = true after playing the “Otherwise” prompt.
- Added 2 new SMS tags: ‘sms_store_location_us’ and ‘sms_store_location_ca’
Jenny
8/8/22 AND
9/14/22
7/1/22
Nodes Updated:
- Updated
- cp1035_readyForPickCount_DS
- cp1070_postStampAPI_DA - New Dev note
- New
- cp1105_WhereAreItems_DS
- cp1115_LookUpOneStore_DA
- cp1120_ItemsAtOneAwayStore_QA
- cp1122_OtherIntentCheck_QA
- cp1125_LookUpTwoStores_DA
- cp1130_ItemsAtTwoAwayStores_QA
- cp1135_ItemsAtManyAwayStores_QA
- cp1140_SomeHereSomeOrderedElsewhere_MS
- cp1145_SomeHereSomeMoved_MS
- Added entry point from Curbside Wrong Store
- Added sms_curbside_order_status_us
Jenny
9/14/22
DONE
4/1/22
Customer Service Deflection - CC
3/15/23
DONE
Katie
9/23/22
Customer Service Deflection - CC
3/15/23
DONE
Katie
9/23/22
Nodes Updated:
FAQ:
- New:
- faq_media_relations
- New:
- faq_media_relations app tag
- New:
- faq_media_relations app tag
Service Advantage Transfer Table:
- New:
- faq_media_relations app tag
10/26/22
DONE
Katie
9/29/22
Nodes Updated:
- ra1045_WhoCalling_QA
- Update verbiage for ini, nm, ni messages
- Change to a Y/N response
- Add grammars for node response recognition
- ra1055_WhoCalling_ME_QA
- Update verbiage for for ini, nm, ni messages
- Change to a Y/N response
- Add grammars for node response recognition
TBD
Matt
4/1/22
Jenny
Jamie
10/11/22
Flows Updated:
- Add zip code check to determine XDT location to transfer
- xdt1016_XDTzipLocate_QA
- Add Alt Phone check
- dg1720_ExistingOrder_QA
- dg1721_AltPhoneCheck_CP
- dg1722_AltPhResults_DS
- Add fulfillment check for XDT (disambig delivery = dd)
- ap1029_GetOrderDetails_DA
3/15/23
DONE
Matt
4/1/22
Jenny
Jamie
09/14/22
Flows Updated:
- Add XDT logic to existing flow
- dg2705_CheckCC_DS
- dg2710_WherePlaced_QA
- dg2715_NotFoundByANI_MS
- dg2720_AltPhoneCheck_CP
- dg2725_AltPhResults_DS
- dg2730_OrderLocation_DS
- Add XDT logic to existing flow
- os4118_OrderLocation_DS
- os4128_OrderLocation_DS
Matt
4/1/22
Jenny
9/27/23
DONE
Jamie/Katie
09/14/22
Flows New:
- Create Data Collection component in Spanish
- Create CC Spanish menu options
Flows Updated:
- Add Spanish Data Collection component
- mm3001_ComponentName_CP
- Add Spanish menu verbiage to existing options
- sa1005_LSAMainMenu_QA
- sa1010_MajorAppliancesMenu_QA
- sa1025_OPECost_QA
- sa1030_OPEMenu_QA
- Create new path for Spanish only store location direction
- sa1031_LocateStore_MS
- sa1032_PromptHangUp_MS
Matt
4/1/22
Jenny
1/25/23
DONE
Jamie
TBD
Nodes Updated:
- New:
- pb1003_NLUConditions_DS
- pb1004_DataCollection_CP
Data Collection for Migrations:
- New:
- links to Private Brands page
1/25/23
DONE
Katie
10/19/22
Nodes Updated:
Main:
- Updated:
- enabledServices
- New:
- heardOrderStatus variable.
- Updated:
- gr1025_LanguageMenu_QA
- New:
- an1050_ActiveOrderCheck_DS
- an1075_ProactiveOn_DS
- New:
- an1105_MultiOrderCheck_DS
- an1110_SameStatusCheck_DS
- an1115_PlayOrOffer_DS
- an1120_OrderStatusOffer_QR
- an1125_OfferOrderStatus_QA
- an1130_PlayOneStatus_MS
- an1135_IntentSwitch_QR
- an1140_PromptForIntent_QA
- Updated:
- os0900_CheckLanguage_DS > check for heardOrderStatus
- Updated:
- os2220_Status_DS > added heardOrderStatus
- Updated:
- os4005_PlaybackType_DS
12/14/22
DONE
Katie
10/19/22
Nodes Updated:
- New:
- link to Livable Home Page
Data Collection For Migrations:
- New:
- link to Livable Home Page
- New:
- lh1005_Start_DS
- lh1010_NLUConditions_DS
- lh1020_DataCollection_CP
- lh1030_LHMainMenu_QA
- New:
- link to Livable Home Transfer Table
- New:
- livable transfer destinations
Katie
10/20/22
1/25/23
DONE
Nodes Updated:
- New:
- livable_home
- livable_home_availability
- livable_home_sales
Service Adv. NLU Intent Mapper - Voice:
- New:
- livable_home
- livable_home_availability
- livable_home_sales
- New:
- livable_home
- livable_home_availability
- livable_home_sales
- Updated:
- added livable_home tag to list going to dg1070 (if CA store)
Disambig Product for Availability:
- New:
- dg3235_LivableHome_QA
- New:
- livable_home
- livable_home_availability
- livable_home_sales
- New:
- livable_home
- livable_home_availability
- livable_home_sales
- New:
- livable_home intent
- livable_home_availability intent
- livable_home_dict dictionary
12/14/22
DONE
Katie
10/20/22
NEW NODES:
- pa2041_IsStoreOneClosed_DS
- pa2042_NearbyOneClosed_MS
- pa2076_IsStoreTwoClosed_DS
- pa2077_NearbyTwoClosed_MS
UPDATED NODES:
- pa2010_ProdAvailEnhancementStart_DS: Changed the rightmost transition so Canada goes to pa2015 when US goes there.
- pa2015_AvailabilityNearby1_DA: Canada will now use this DA node, along with US. Node will now return open/closed and next open day & time. Node will have different GOTO for CA vs. US.
- pa2035_NearbyOneUS_MS: Changed transition to go to new node pa2041.
- pa2040_NearbyOneCA_MS: Changed transition to go to new node pa2041.
- pa2060_AvailabilityOptions_QA: Changed Canada transition so CA goes to pa2065 when US goes there.
- pa2065_AvailabilityNearby2_DA: Canada will now use this DA node, along with US. Node will now return open/closed and next open day & time. Node will have different GOTO for CA vs. US
- pa2070_NearbyTwoUS_MS: Changed transition to go to new node pa2076.
- pa2075_NearbyTwoCA_MS: Changed transition to go to new node pa2076.
TBD
12/14/22
DONE
Jenny
11/3/22
os4122_GetModifiableCancelableOrders_CP: New node
os4123_IsOrderInLists_DA: New node
os4124_LoadGrammars_DS: New node
os4120_MultiOrderCheck2_DS:
- If “No,” set getModifyAndCancelLists=true and go to os4122.
os4121_MoreOrdersCheck2_DS:
- If “No,” set getModifyAndCancelLists=true and go to os4122.
os4125_StatusFollowNoItem_QA:
- Added many new conditional prompts to offer Change and Cancel.
- Updated conditions on existing prompts.
- Updated text of prompts nm2_01, nm2_201, ni1_01, ni1_201.
- Added transitions for Change and Cancel (near bottom right corner of page)
oc1000_Start_DS:
- Added transition when alreadyChoseOrder is true, to go to oc1025.
- Updated existing condition to go to oc1010 only if alreadyChoseOrder is NOT true.
oc1025_orderFoundChk_QA:
- Play conditional prompt ini_05 if alreadyChoseOrder=true.
- Then set alreadyChoseOrder=false.
om1012_IsItAPickup_DS: New node
om1022_CheckIfAlreadyChoseOrder_DS: New node
om1010_smsModifyOrderOffer_QA:
- New conditional prompt om1010_ini_02.
- Prompt ini_01 becomes the “else” condition.
- Changed transition to go to new node om1012.
om1020_ModifyMenu_QA:
- Changed transition to go to new node om1022.
om1055_OrderFoundChk_QA:
- Many new prompts
- New conditions on existing prompts.
- Set alreadyChoseOrder=false.
Jenny
TBD
11/11/22
- cp1055_CurbsidePickCheckIn_QR: Added note on "Complete" condition
- cp1066_ImNotThere_QA: New node
- cp1067_CheckIfParkingSpace_DS: New node
- cp1068_AcknowledgeNotHere_MS: New node
Jenny
12/13/22
TBD
- cp1027_PickupOrdersNotReadyChk_DS: New node
- cp1030_OpenHoursChk_DS: Added new logic when closed, so we have the chance to collect Alt Phone and provide order status
- cp1031_ClosedNotFoundByANI_MS: New node
- cp1032_AltPhone_CP: New Node
- cp1035_ReadyForPickCount_DS: Updated to check if there are pickup orders but none ready yet; those will go to Order Status.
Active Orders Count (within the Order Status flow)
- os0920_ActiveOrderCheck_DS: If coming from Curbside flow, go to os0930.
- os0930_SingActiveOrder_MS: If coming from Curbside flow, use new prompt os0930_out_02
- os0931_PlayLast4OrderID_MS:
- Updated node name to match Mix.
- If coming from Curbside flow, use the orderId that was specified in the transition from cp1027 or cp1035. Then set fromCurbsideToOS = false.
- ap1035_CheckOrdersFound_DS: If altPhoneReason=cp, updated to check number of ACTIVE orders (as opposed to ready orders)
Last Four Digits of Order (second page of Alt Phone Component)
- ap1120_LastFourAreGood_MS:
- If altPhoneReason=cp, updated to assign orderId as with other intents.
- If altPhoneReason=cp, updated the “Return to calling module” connector to mention both possible return points (cp1032, cp1052).
Jenny
12/13/22
TBD
Lowe’s Service Advantage Updates
1/11/23
DONE
Katie
11/28/22
Lowe’s Service Advantage Updates
1/11/23
DONE
Katie
11/28/22
Flows Updates:
- Added conditional verbiage for store_locator, location, and curbside_pickup
- sl1035_StoreSummaryWrap_QA
- sl1050_StoreDetailsWrap_QA
- Added paths for store_locator, location, curbside_pickup, and receiving_stocking
- sl1035_StoreSummaryWrap_QA
- sl1050_StoreDetailsWrap_QA
- Added notes to retain the store location number as a variable to carryi into the next flow paths for store_locator, location, curbside_pickup, and receiving_stocking
- sl1035_StoreSummaryWrap_QA
- sl1050_StoreDetailsWrap_QA
- Change verbiage
- im1065_StoreDeflect_MS
- Added alternate verbiage on for store_locator entries
- cp1006_CheckingItems_MS
Matt
4/1/22
Jenny
Jamie
11/30/22
Q3 2024
Nodes Updated:
- Updated
- Changed verbiage and nm/ni messages os1210_NoOrderNumNext_QA
- Added
- os1211_OrderNumber_DS
- os1235_ImBack_CP
- os1240_ImBack_DS
- os1245_OrderNumber_QA
- Updated
- Added the From/Go To Components to No Order Number and Last Four Digits flow
Matt
4/1/22
Jenny
12/14/22
DONE
Jamie
7/14/22
Nodes Updated:
- Update:
- ap1110_LastFourOfOrder_QA
- New:
- ap1112_HoldOn_QA
- ap1130_NoOrderNumNext_QA
- ap1135_ImBack_CP
- ap1140_ImBack_DS
- ap1145_OrderNumber_QA
Matt
5/31/23
DONE
Katie
7/14/22
Nodes Updated:
- Updated:
- cp1006_CheckingItems_MS
- cp1040_oneCurbOrderIntro_MS
- cp1045_twoCurbOrderIntro_MS
- cp1050_multiCurbOrderIntro_MS
- Updated:
- an1140_PromptForIntent_QA
- New:
- os2225_CurbsideByPhoneNumber_DA
- os2230_ReadCurbsideDetails_DS
- os2235_IntentSwitch_QR
- os2240_OrderCurbside_QA
- Updated:
- os4114_StatYesItemMoreOrder_QA
- os4115_StatusFollowWithItem_QA
- os4126_StatNoItemMoreOrder_QA
- os4125_StatusFollowNoItem_QA
Katie
12/20/22
Q2 2024
Nodes Updated:
- New:
- link to Open Door Page
Data Collection For Migrations:
- New:
- link to Open Door Page
- New:
- hrod1005_Start_DS
- hrod1010_NLUConditions_DS
- hrod1025_DataCollection_CP
- New:
- link to Open Door Transfer Table
- New:
- livable transfer destinations
Katie
1/10/23
TBD
Flows Updates:
NLU Intent Mapper Delta - Voice
- Created nluCondition proDc to call data collection component
- id1051_ProDataCollection_CP
- Added condition for verbiage on apptag 'pro_services'
- dc1010_NLUDataCollection_QA
- dc1010_out_01
Matt
4/1/22
Jenny
Q1 2023
3/15/23
DONE
Jamie
01/19/23
Flows Updates:
Disambig Intent for Availability
- Added conditional verbiage for apptag 'appliances'
- dg1070_IntentDmbgForAvailability_QA
- Added paths for appliances to jump into Disambig Delivery
- Added conditional verbiage for apptag 'appliances'
- dg1700_DeliveryDmbg_QA
Matt
4/1/22
Jenny
3/15/23
DONE
Jamie
01/19/23
Flows Updates:
- Added
- an1080_DealOfTheDay_DS
- an1085_ProactiveOn_DS
- Added IF smsTag sms_dealoftheday_us direction to silence_250ms
- sow1075_PromptHangUp_MS
- Added verbiage for smsTag sms_dealoftheday_us
Flows New:
- Created
- dd1005_DealOfTheDay_QR
- dd1010_DealOfDayOffer_QA
- dd1015_DealOfDayLink_MS
- dd1010_out_01
- dd1010_out_02
Matt
4/1/22
Jenny
3/15/23
DONE
Jamie
1/19/23
Nodes Updated:
- New:
- rst intent
- New:
- rst intent
Service Advantage NLU Intent Mapper:
- New:
- rst intent
- Updated:
- dg1410_deliveryType_QA (grammar expansions only)
- Updated:
- dg1700_DeliveryDmbg_QA (grammar expansions only)
- New:
- component call from Gather Vendor Data
- Updated:
- rst1115_PoNumber_QA
- rst1145_UsePhoneNumber_QA
- rst1150_CollectContactNumber_QA
- rst1155_ConfirmContactNumber_QA
- rst1160_ConsumerType_QA
- rst1165_trailerSubType_QA
- rst1170_flatbedSubType_QA
- rst1175_numberOfDocks_QA
- rst1180_Complete_DS
- New:
- rst1120_CompanyName_QA
- rst1190_ImBack_CP
- rst1195_HoldOnReturn_DS
- New:
- rst1283_CheckSmsValue_DS
- New app tag:
- rst
- New app tag:
- rst
3/15/23
DONE
Katie
2/23/23
Matt
4/1/22
Jenny
5/31/23
DONE
Jamie
1/19/2023
Nodes Updated:
- Updated:
- dg3525_productDamage_QA
- dg3540_manufacturerType_QA
- dg3550_ReturnPolicy_MS
Disambig Intent For Availability:
- Updated:
- dg1070_IntentDmbgForAvailability_QA
- Updated:
- dg2215_productRepair_QA > switch to dg2215_productWarranty_QA
- switched entity name for productRepair to productWarranty
- dg2235_manufacturerType_QA
- dg2260_ReturnPolicy_MS
- Updated:
- dg2410_productRepair_QA > switch to dg2410_productWarranty_QA
- switched entity name for productRepair to productWarranty
- dg2425_manufacturerType_QA
- New:
- dg2440_purchaseDate_QA
- dg2465_ReturnPolicy_MS
- dg2470_smsReturnPolicyOffer_QA
- New:
- repair_services_allen
- repair_services_bali
- repair_services_coolaroo
- repair_services_levolor
- repair_services_style
- New:
- repair_services_allen
- repair_services_bali
- repair_services_coolaroo
- repair_services_levolor
- repair_services_style
5/10/23
5/31/23
5/10/23
5/31/23
DONE
Katie
2/10/23
Nodes Updated:
- Updated:
- an1130_PlayOneStatus_MS
- Removed:
- dg1701_XDTCheck_DS
- Updated:
- dg1702_ANIResults_DS
- Updated:
- os2010_OneStatus_MS
- Updated:
- os2100_StatusLoopIntro_MS
- os2115_WhichStatus_DS
- os2150_And_MS
- Updated:
- os2215_StatusExplanation_MS
- os2220_Status_DS
- Updated:
- os3210_DelWindow_MS
- New:
- os4118_OrderLocation_DS
- os4128_OrderLocation_DS
- New:
- order_status_gig
- New:
- order_status_gig
5/10/23
DONE
Katie
2/23/23
Flows Updates:
- Added SMS offer
- os4020_SendSMS_QA
- Added path to SMS One Way Module to send new message
- Added messaging for sms_order_status_us
Matt
4/1/22
Jenny
5/10/23
DONE
Jamie
01/19/23
Nodes Updated:
- New:
- disambig_installer
- New:
- disambig_installer
Service Advantage NLU Intent Mapper - Voice:
- New:
- disambig_installer
- New:
- disambig_installer
- New:
- dg1480_SchedulePickup_QA
- New:
- dg1995_SchedulePickup_QA
- Updated:
- dg2000_PickupDmbg_QA
- New:
- dg2020_WhichPickup_QA
- Updated:
- sow1070_WhichAppTag_DS
- New:
- ip_details_job_us
- ip_details_customer_us
- ip_details_change_us
- Updated:
- rst1010_DetermineVendor_QA
- New:
- ip1105_Start_DS
- ip1110_CollectInstallerInfo_QR
- ip1130_JobNumber1_QA
- ip1135_ConfirmJobNumber1_QA
- ip1140_MoreJobNumbers_QA
- ip1145_jobNumberX_QA
- ip1155_CustomerNumber_QA
- ip1160_ConfirmCustomerNumber_QA
- ip1165_ImBack_CP
- ip1170_HoldOnReturn_DS
- ip1175_Complete_DS
- ip1180_SayThanks_MS
- New:
- ip1205_Start_DS
- ip1210_collectDateTime_QR
- ip1215_PickupInfo_QA
- ip1220_requestedTime_QA
- ip1230_Complete_DS
- ip1235_StoreClosed_MS
- ip1240_HoursSingle_CP
- ip1245_collectDateTime_QR
- ip1250_PickupInfo_QA
- ip1255_YesNo_QA
- ip1260_NewDate_QA
- ip1265_Complete_DS
- ip1270_ConfirmTimeChk_QA
- ip1275_SaveDetails_DA
- ip1280_SaveAPIFail_MS
- ip1285_Confirmation_MS
- ip1290_HoursSingle_CP
- ip1295_SmsValue_DS
- ip1300_offerConfText_QA
- ip1305_ConfirmationRepeat_MS
- ip1310_Repeat_QA
- ip1315_ScheduleAnother_QA
7/26/23
DONE
Katie
3/17/23
Nodes Updated:
NLU Intent Mapper - Voice
- New:
- out_of_work
- New:
- ow1005_Start_DS
- ow1010_CollectInfo_MS
- ow1015_SalesIdCollection_CP
- ow1020_SuccessfulSalesId_DS
- callingOnBehalf entity and utterances added into Tagging Guide
- New:
- sic1005_Start_QA
- sic1005_out_01
- sic1010_EnterSalesId_QA
- sic1015_SalesIdApi_DA
- sic1020_Counter_DS
- sic1025_TryAgain_MS
- sic1035_Validity_DS
- sic1040_Ok_MS
- New:
- ow1035_CollectDay_QA
- ow1035_out_01
- ow1040_MoreDays_QA
- ow1040_out_01
- ow1040_out_02
- ow1045_WhatDays_QA
- ow1045_out_01
- ow1045_out_02
- ow1050_DayCounter_DS
- ow1055_ConfirmOneDay_QA
- ow1060_ConfirmMultDay_QA
- ow1065_SendDetails_DA
- ow1070_UpdateDay_QA
- ow1070_out_01
- ow1070_out_02
- ow1075_Sorry_MS
- ow1079_CheckCallType_DS
- New:
- ow1080_GatherTimeOffTypes_QR
- ow1085_UseTimeOff_QA
- ow1085_out_01
- ow1090_HowMuch_QA
- ow1105_WhatKind_QA
- ow1106_GotIt_MS
- New:
- ow1107_Sedgwick_MS
- ow1110_SendOOWDetails_DA
- ow1111_ReportAPIFail_MS
- ow1115_CheckSmsValue_DS
- ow1120_ConfirmTxt_QA
- ow1120_out_01
- ow1120_out_02
- ow1125_ConfirmNumber_MS
- ow1126_CheckConfirmNum_DS
- ow1130_HearNumAgain_QA
- ow1130_out_01
- ow1130_out_02
- ow1130_out_03
- ow1135_Goodbye_MS
- New:
- out_work_details_us
11/6/23
DONE
Kayla
5/15/2023
Flows Updates:
- Merged SMS and IVR intents
- Organized intents into supported areas and re-categorized vht available verus vht unavailable
- Changed tag from vht_avail to cc_vht_avail
- Changed tag from vht_unavail to cc_vht_unavail
- Added logic for EVENTTYPE
- smsrts1040_CampaignCode_DS
- smsrts1045_CampaignRelevance_QA
- smsrts1050_YesNoDisambig_QA
- Added jump to flow: SMS VS VHT ASAP Offer
- Updated naming convention of existing paths to cc_vht_avail and cc_vht_unavail
- Added all new smsTags from the intent mapper with messaging
- Added tag and messaging for:
- vs_vht_asap
- Added note for vs_vht_asap entry point
- vht1015_PhoneNumber_QA
- Added message node for vs_vht_asap
- vht1050_VSAsap_MS
- Added IF/ELSE verbiage for
- vht1045_VHTExisting_MS
- vht1040_EstWaitTime_MS
Flows New:
- Created campain outbound message:
- vs1005_VSCampaign_MS
- Created the following nodes:
- vs1010_smsTagTriggerd_DS
- vs1015_NoCallBack_MS
- vs1020_CallbackOffer_QA
- vs1030_VHTAvail_DS
- vs1025_VHTUnavail_MS
Matt
4/1/22
Jenny
5/16/23
DONE
Jamie
04/12/23
Flows Updates:
- greeting_sheds
- Sheds path
Data Collection for Migrations
- Entry point from Sheds Hotline
- Return to Sheds Hotline
- New path added for Sheds Hotline
- Update made on the Store/Contact xfer info
Disambig Installed Sales - Pre Purchase
- New entities for skill 1018
- “sheds” removed from skill 41
- New leg for skill 1018
- New appTag - installation_central_quoting_skill1018
Flows New:
- sm1005_Start_DS
- sm1010_NLUConditions_DS
- sm1015_DataCollection_CP
- sm1020_OpenClosedStatus_DS
- sm1025_SMMainMenu_QA
- new appTags - sheds_vs_closed, sheds_buildings, sheds_playsets, sheds_garages, sheds_storm_shelters
- New table created
Matt
4/1/22
Jenny
Kayla
04/19/23
TBD
- Moved order_modify to go to id1005 Intent Mapper Delta
NLU Intent Mapper Delta - Voice
- Added handling for order_modify
Modify Order Start: All New
om1005_Start_DS
om1010_smsModifyOrderOffer_QA
om1520_GotFirstLastNameChk_DS
om1525_IVRCantModify_MS
- Added entry points from Modify Order Start
- Added sms_order_modify_us
Matt
4/1/22
Jenny
Jenny
9/27/22
5/31/23
DONE
Nodes Updated:
- Updated:
- gr1010_Greeting_MS
- gr1040_CheckDNIS_DS
- New:
- dcs1005_Start_DS
- dcs1010_SchedulingDown_MS
- dcs1015_CollectPoInfo_QR
- dcs1020_PoNumber_QA
- dcs1025_ConfirmPoNumber_QA
- dcs1030_MorePoNumbers_QA
- dcs1035_PoNumberX_QA
- dcs1040_FindPo_QA
- dcs1045_EmailDc_MS
- dcs1050_ImBack_CP
- dcs1060_MaxHold_MS
- dg1065_MaxErrors_MS
- dcs1070_PoDirectApi_DA
- dcs1075_PoApiCalls_DS
- dcs1080_ConfirmSite_QA
- dcs1085_RequestAssociate_MS
- New:
- dcs1105_Start_DS
- dcs1110_CollectPoFailedInfo_QR
- dcs1115_siteNumber_QA
- dcs1120_zipCode_QA
- dcs1125_CompanyName_QA
- dcs1130_Complete_DS
- dcs1135_RequestAssociate_MS
- dcs1145_GenericMaxErrors_MS
- New:
- dcs1205_Start_DS
- dcs1210_FinalizeDeliveryInfo_QR
- dcs1215_UsePhoneNumber_QA
- dcs1220_CollectContactNumber_QA
- dg1225_Complete_DS
- dcs1230_FreightType_QA
- dcs1235_SayThanks_MS
- dcs1240_DropShipment_MS
- dcs1245_RequestAssociate_MS
- dcs1255_MaxErrors_MS
- Updated:
- rst1215_deliveryInfo_QA
- rst1225_ScheduleCheck_MS
- rst1235_GetAPIFail_MS
- rst1245_NoSlots_MS
- rst1255_ConfirmTimeChk_QA
- rst1270_SaveDetails_DA
- rst1275_Confirmation_MS
- rst1280_SaveAPIFail_MS
- rst1290_ConfirmationRepeat_MS
- rst1310_chooseTime_QA
- rst1330_checkOtherDay_QA
- rst1405_ScheduleAnother_QA
- rst1410_KeepInfo_QA
- New:
- rst1216_MaxErrors_MS
- rst1217_RequestAssociate_MS
- New:
- component call from Gather PO
- update Max Errors logic
- New:
- sow1080_DcsError_MS
- New:
- dcs_details
7/26/23
DONE
Katie
5/22/23
Flows Updates:
- Added natSalesOffer to the enabledServices checks in ConfigServices note
- Added check and logic for natSalesOffer in enabledServices
- pa1151_OfferCheck_DS
- pa1161_OfferCheck_DS
- Added check and logic for natSalesOffer in enabledServices
- pa1021_OfferCheck_DS
- pa1026_OfferCheck_DS
- pa1031_OfferCheck_DS
- Added sms_nat_sales_offer message
- URL provided must be short and trackable
Matt
4/1/22
Jenny
5/31/23
5/31/23
DONE
Jamie
05/02/23
Nodes Updated:
NLU Changes:
- New:
- disambig_rental intent (link to Tagging Guide)
- New:
- dg3305_RentalDmbg_QA
5/31/23
DONE
Katie/Kayla
5/10/23
Nodes Updated:
- Updated:
- gr1010_Greeting_MS
- greeting_giftcards
Gift Card Sales:
- New:
- gc1005_Start_QA
- gc1010_NLUConditions_DS
- gc1015_DataCollection_CP
- Updated:
- dg1610_refundType_QA
- dg1620_MyLowesInfo_MS
Data Collection For Migrations
- New
- From and return calling widget
6/28/23
DONE
Kayla
5/3/2023
Nodes Updated:
- Updated:
- gr1010_Greeting_MS
- greeting_national_accounts
- New:
- na1005_Start_DS
- na1010_NLUConditions_DS
- na1015_DataCollection_CP
- appTag - national_accounts
Data Collection For Migrations
- New
- From and return calling widget
Kayla
5/3/2023
6/28/23
DONE
Nodes Updated:
- Updated:
- mm1005_MainMenu_QA
- New:
- ci1005_Start_DS
- ci1010_InstallationConfirmation_QR
- ci1015_InstallationConf_QA
- ci1020_Complete_DS
Product Availability Custom Prompts:
- New:
- custom prompt for building_materials_availability & building_materials_sales if building_materials_dict: flooring
6/28/23
DONE
Katie
5/16/23
Nodes Updated:
- Updated:
- dg1410_deliveryType_QA
- If deliveryType = installation, set purchaseStatus = purchased
- New
- dg1416_WhichAppliance_QA
- dg1417_PowerType_QA
- New:
- dg3516_WhichAppliance_QA
- dg3517_PowerType_QA
- New:
- dg2701_WhichAppliance_QA
- dg2702_PowerType_QA
- New:
- dg1811_WhichAppliance_QA
- dg1812_PowerType_QA
- New:
- dg1902_WhichAppliance_QA
- dg1903_PowerType_QA
- dg1952_WhichAppliance_QA
- dg1953_PowerType_QA
- dg1966_CheckVariable_DS
- dg1967_CheckVariable_DS
- dg1983_InstallStatus_QA
- dg1984_WhichAppliance_QA
- dg1986_PowerType_QA
- New:
- dg2207_WhichAppliance_QA
- dg2208_PowerType_QA
- New:
- apptag = installed_sales added on leg coming off sow1070
Kayla
6/1/2023
12/11/23
DONE
Nodes Updated:
- Updated:
- smsrts1040_CampaignCode_DS
- New:
- cd1005_ConfirmDelivery_QA
- cd1010_ConfirmDelNoMatch_QA
- cd1009_IntentCheck_DS
- cd1015_getOrderList_DA
- cd1020_WhichSmsTag_DS
- cd1025_MaxErrors_MS
- cd1030_ContactCC_MS
- cd1035_ConfirmAppt_MS
- cd1040_DeliveryLink_MS
- cd1045_RescheduleAppt_MS
- cd1050_DeliveryPrep_MS
5/16/23
DONE
Katie
4/28/23
Nodes Updated:
- Updated:
- smsrts1040_CampaignCode_DS
Delivery Address Confirmation:
- New:
- cd1104_DeliveryInfo_MS
- cd1105_ConfirmDelivery_QA
- cd1109_WhichIntent_DS
- cd1110_ConfirmDelNoMatch_QA
- cd1120_WhichSmsTag_DS
- cd1125_MaxNoMatch_MS
- cd1130_ContactCC_MS
- cd1135_ConfirmDate_QA
- cd1140_ConfirmAppt_MS
- cd1145_DeliveryLink_MS
- cd1150_RescheduleAppt_MS
- cd1155_DeliveryPrep_MS
- cd1160_OrderCancel_MS
- cd1165_ContactCc_MS
- cd1170_CityStateZip_QA
- cd1175_AuthData_QA
- cd1180_AuthDataCheck_DA
- cd1185_CheckValidationResponse_DS
- cd1189_NoEmailFound_QR
- cd1190_NoEmailFound_QA
- cd1191_YesNo_QA
- cd1195_AckAuthData_MS
- cd1200_GetAddress_QA
- cd1205_ValidateAddress_DA
- cd1210_CheckValidationResponse_DS
- cd1214_AddressNotFound_QR
- cd1215_AddressNotFound_QA
- cd1216_YesNo_QA
- cd1217_AddressMatch_DS
- cd1220_AddressSuggestion_QA
- cd1225_SendAddress_DA
- cd1230_ConfirmUpdate_MS
- cd1235_AddressUpdateFail_MS
- cd1245_AddressNoMatch_MS
- cd1250_OtherChanges_MS
- cd1255_ReferCC_MS
- cd1260_OtherChanges_MS
Katie
5/23/23
Q2 2023
DONE
Nodes Updated:
- Updated:
- smsrts1040_CampaignCode_DS
- New:
- td1105_CustomerPurchased_MS
- td1110_CheckOBSTag_DS
- td1115_NarrowedWindow_MS
- td1120_OutForDelivery_MS
- td1125_InTransit_MS
- td1130_Arrival_MS
- td1135_Delivered_MS
- td1205_WhichSMSTag_DS
- td1210_DeliveryModify_MS
- td1215_DeliveryCancel_MS
- td1220_DeliveryStatus_MS
- td1225_DeliveryProblem_MS
- td1230_MaxErrors_MS
- td1235_Thanks_MS
- td1240_MoreHelp_MS
Q3 2023
DONE
Katie
6/8/23
Nodes Updated:
- Updated:
- os2010_OneStatus_MS
- Updated:
- os2115_WhichStatus_DS
- Updated:
- os2215_StatusExplanation_MS
- os2220_Status_DS
- Updated:
- os4005_PlaybackType_DS
- os4025_SendSMS_QA
- New:
- sms_order_customer_decision_US
8/30/23
DONE
Katie
6/16/23
Nodes Updated:
- Removed
- os0940_MultiActiveOrder_MS
- Updated
- transfer to co1005_Start_DS
- heardOrderStatus moved down in flow
- Removed
- entry point from os8000_wherePlaced_QA
- entry point from os0940_MultiActiveOrder_MS
- New
- entry point from co1025_NeedHelpLastFour_MS
- New
- co1005_Start_DS
- co1010_LookOrders_MS
- co1015_LatestOrderStatusYN_QA
- co1015_out_01
- co1016_OK_MS
- co1020_ActiveOrderCheck_DS
- co1025_NeedHelpLastFour_MS
- co1030_OK_MS
- co1034_Sure_MS
- co1035_OtherOrderStatusYN_QA
- co1035_out_01
- co1025_out_02
- Removed
- an1125_out_02
- Updated
- transfer to co1005_Start_DS
- New
- dg3805_DoesANIHaveOrders_DS
- dg3810_ExistingOrder_QA
- dg3815_OrderChanges_QA
- dg3816_ModifySMSOffer_QA
- New
- entry point from Disambig Order
- New
- entry point from Choose Order
- Updated
- “Another order” path transfer to Choose Order component
- Removed
- os4144_out_03 and os4126_out_02
- New
- path for disambig_order
1/31/24
DONE
Kayla
6/18/23
Flows Updates:
- Added check for XDT DNIS to offer order status
- xdt1000_ActiveOrderCheck_DS
- xdt1005_MessageName_MS
- Only added the entry jump into flow
- Added check for XDT DNIS to go back to the XDT Direct Migration flow
- os4021_WhichDNIS_DS
- Added checks for XDT DNIS to go back to the XDT Direct Migration flow
- sow1031_WhichDNIS_DS
- sow1061_WhichDNIS_DS
Matt
4/1/22
Jenny
9/27/23
DONE
Jamie
7/12/23
Flows Updates:
- Added
- pb1002_CheckCountry_CP
- Added
- pb1100_CheckCountry_DS
- pb1105_WhichSupport_QA
- pb1105_out_01
- pb1105_out_02
- new appTag = private_brands_ca
7/26/23
DONE
Kayla
7/3/23
Flows Updates:
- Added
- mcb1005_CheckEnabledServices_DS
- mcb1010_AskCallBack_QA
- mcb1010_out_01
- mcb1010_out_02
- mcb1015_NameCollection_CP
- mcb1025_CheckNumber_QA
- mcb1030_AltPhone_CP
- mcb1035_GetCbReason_QA
- mcb1040_SendCallBackDetails_DA
- mcb1045_APIFailure_MS
- mcb1050_CbDetailsSent_MS
- Added
- exit to manager call back
Name Collection FL (New component - flipped version of Name Collection LF)
- Added
- Entry/exit point from manager call back
- cn1110_SaySpellFirstName_QA
- cn1115_ConfirmSaySpellFirstName_QA
- cn1120_SaySpellLastName_QA
- cn1125_ConfirmSaySpellLastName_QA
- cn1130_SpellFirstName_QA
- cn1135_ConfirmSpellFirstName_QA
- cn1145_SpellLastName_QA
- cn1150_ConfirmSpellLastName_QA
- cn1160_GetFirstName_QA
- cn1065_GetLastName_QA
- Added
- entry point from manager call back
- ap1015_ini_07
- ap1015_nm1_03
- ap1015_nm2_03
- ap1015_ni1_03
Kayla
10/30/23
3/6/24
DONE
Flow Updates:
- Re-routed the following intens to go to Parent Disambig:
- livable_home
- livable_home_availability
- Only livable_home_sales will continue down the existing product availability disambig path
- Added Disambig Livable Home jump for intents:
- livable_home
- livable_home_availability
Flow New:
- Created Disambig Livable Home with entity recognition for 'wheelchair' or 'scooter' statements
- dg3905_BuyOrUseWC_QA
Matt
4/1/22
Jenny
Jamie
8/30/23
DONE
7/25/23
Flow Updates:
- Updated verbiage on campaign outbound message
- vs1005_VSCampaign_MS
- Updated verbiage on:
- vs1015_VHTDecline_MS
- Added MS node:
- vs1020_VHTemailSpam_MS
Matt
4/1/22
Jenny
1/17/24
DONE
Jamie
7/25/23
Self Service Feature
8/2/23
DONE
Katie
7/31/23
Nodes Updated:
- Updated:
- dg1970_InstallAPIDecision_DS
- Updated:
- sow1030_sendingSms_MS
- Updated:
- cp1071_Success_DS
- Updated:
- fa1020_FAQ_MS
- fa1040_smsFAQOffer_QA
- Updated:
- hr1095_CheckHoliday_DS
- Updated:
- sh2030_ResetIntent_DS
- Updated:
- lc1019_EnabledServices_DS
- Updated:
- om1010_smsModifyOrderOffer_QA
- Updated:
- oc1010_smsCancelOrderOffer_QA
- oc1080_cancelConfirm_MS
- Updated:
- pa1150_PlayAvailability_QA
- pa1161_OfferCheck_DS
Product Availability Enhancement:
- Updated:
- pa2020_InStockUS_QA
- pa2025_InStockCA_QA
- pa2030_NotHereOrNearby_QA
- pa2041_IsStoreOneClosed_DS
Self Service Feature
8/2/23
DONE
Katie
7/31/23
Flow Updates:
- Added
- dg3306_CheckSMSValue_DS
- dg3307_SMSOffer_QA
- dg3307_out_01
- new smsTag = sms_tool_rental
- Added
- lo1021_CheckSMSValue_DS
- lo1022_SMSOffer_QA
- lo1022_out_01
- lo1022_out_02
- lo1023_NoRental_MS
- lo1024_CheckSMSValue_DQ
- lo1027_SMSOffer_QA
- lo1027_out_01
- lo1027_02
- Removed
- lo1025_ini_02
- Added
- entry point from Logic Check
- Added
- sms_tool_rental
Matt
4/1/22
Jenny
9/27/23
DONE
Kayla
8/8/23
UX Completion Date
Enhancement (JIRA)
Go Live Date
Author
2021 Completed Enhancements
UX Completion Date
Enhancement (JIRA)
Go Live Date
Author
2022 Completed Enhancements
Flow Updates:
- Updated
- faq_price_match
- faq_price_match_closed
- faq_price_match_again
- faq_price_match_sms
Matt
4/1/22
Jenny
Kayla
8/25/23
8/30/23
DONE
Flow Updates:
- Added new node
- pa1021_NIMaxErrors_MS
- Added jumping points to pa1021 from:
- pa1025_ConfirmItemNumber_QA
- pa1110_SameStoreCheck_QA
- pa1150_PlayAvailability_QA
- pa1160_SMSAvailabilityOffer_QA
- pa1165_DestinationOpen_DS
- Added new node
- pa2061_NIMaxErrors_MS
Matt
4/1/22
Jenny
9/7/23
DONE
Kayla
9/6/23
Flow New:
Voiceflow Truck Delivery - ADC Messages
- Created new EVENTTYPES for delivery messages from Connect IQ to the alternate delivery contact:
- ADCEnrolledinSMS
- adc_TextAccepted (response from Mix)
- ADCNarrowed
- ADCOutForDelivery
- ADCInTransit
- ADCArrival
- ADCLowesDeliveryConfirmation
Matt
4/1/22
Jenny
1/17/24
DONE
Jamie
9/12/23
Flow Updates:
Disambig Intent for Availability
- Separated appliances into its own QA node (DONE 11/6):
- dg1095_ApplianceOptions_QA
- Added flooring options:
- dg1080_PlumbingOptions_QA
- dg1081_RefundReturnChoice_QA
- Added plumbing options (DONE 11/6):
- dg1085_FlooringOptions_QA
- Added tool options:
- dg1075_ToolOptions_QA
- dg1075_ToolOptions_QA
- dg1075_ToolOptions_QA
Matt
4/1/22
Jenny
11/6/23
1/31/24
DONE
Jamie
9/12/23
Flow Updates:
- Added Max No Input path to disconnect call:
- os4160_EndConvo_MS
- os4165_EndConvo_MS
- Added Max No Input path to Main Menu re-entry:
- os1230_AgentFail_DS
- Added Max No Input path to Main Menu re-entry:
- os1130_OrderNumbAgentFail_DS
Matt
4/1/22
Jenny
Q3 2023
DONE
Jamie
9/12/23
Flows Updated:
- Add zip code check to determine XDT location to transfer
- xdt1016_XDTzipLocate_QA
- Add Alt Phone check
- dg1720_ExistingOrder_QA
- dg1721_AltPhoneCheck_CP
- dg1722_AltPhResults_DS
- Add fulfillment check for XDT (disambig delivery = dd)
- ap1029_GetOrderDetails_DA
3/15/23
DONE
Matt
4/1/22
Jenny
Jamie
09/14/22
Flow Updates:
- New
- pa1006_CheckSubIntent_DS
- pa1007_CheckPACounter_DS
- pa1008_DifferentProduct_QA
- pa1008_out_01
- pa1008_out_02
- pa1150_ItemNumDetails_CP
- productAvailabilityCounter
- Updated
- Logic for pa1020_ini_02
- New
- productAvailabilityCounter
- “Keep appTag notes” after
Disambig Intent for Availability
- Updated
- dg1070_IntentDmbgForAvailability_QA
- dg1075_ToolOptions_QA
- dg1080_PlumbingOptions_QA
- dg1085_FlooringOptions_QA
- dg1095_ApplianceOptions_QA
- New
- dg1072_DecorOptions_QA
- dg1073_ProductInfo_QA
- dg1073_out_01
- New
- ind1005_CheckSubIntent_DS
- ind1010_paAvailability_MS
- ind1015_paPrice_MS
- ind1020_paDimensions_MS
- ind1025_CheckSubIntentCounter_DS
- ind1030_MoreOptions_QA
- ind1035_MoreOptions_QA
- ind1040_CheckSubIntent_DS
- ind1045_PriceDimensions_MS
- ind1050_AvailDimensions_MS
- ind1055_AvailPrice_MS
- ind1060_smsAvilabilityOffer_QA
- ind1060_out_01
- ind1060_out_02
- ind1065_OfferCheck_DS
Matt
4/1/22
Jenny
Kayla
11/2/23
Q2 2024
Matt
4/1/22
Jenny
11/6/23
DONE
Kayla
10/17/23
Nodes Updated:
- New:
- hr1090_OfferText_MS
- hr1094_RepeatText_QA
- Updated:
- hr1035_TaxOptions_QA
- Updated:
- vi1010_EnterID_QA (changed prompt wording)
1/31/24
DONE
Katie
11/01/23
Flow Updates:
- Updated
- sic1040_Ok_MS
- Updated
- ow1040_MoreDays_QA
- verbiage for ini_01 and ini_02
- ow1045_WhatDays_QA
- verbiage for ini_01 and ini_02
- ow1055_ConfirmOneDay_QA
- updated verbiage ini_02, ini_05, nm1_02, and nm2_02
- added ni1 messages
- ow1060_ConfirmMultDay_QA
- updated verbiage ini_03, ini_07, nm1_03, and nm2_03
- added ni1 messages
- Removed
- no input path for ow1055 and ow1060
- New
- ow1025_CheckFirstName_DS
Matt
4/1/22
Jenny
Kayla
11/10/23
1/31/24
DONE
Nodes Updated:
- New:
- installed_sales_purchase
Service Advantage NLU Intent Mapper:
- New:
- installed_sales_purchase
- New:
- installed_sales_purchase
- Updated:
- dg1400_ApptDmbg_QR
- appTag names
- dg1420_productInstallation_QA
- updated productInstallation entity names & added new entities
- updated appTag assignments
- dg1421_WhichDoor_QA
- New:
- dg1422_DeckSms_DS
- dg1423_DeckDesignSms_QA
- dg1426_DeckDesign_MS
- Updated:
- dg1900_ISTDmbg_QA
- dg1982_CheckTag_DS
- Updated appTag Names:
- dg1902_WhichAppliance_QA
- dg1903_PowerType_QA
- dg1952_WhichAppliance_QA
- dg1953_PowerType_QA
- dg1984_WhichAppliance_QA
- dg1986_PowerType_QA
Disambig Installed Sales - Pre Purchase:
- Updated:
- dg1905_productInstallation_QA
- updated productInstallation entity names & added new entities
- updated appTag assignments
- updated which products are going to dg1940
- dg1920_WhichDoor_QA
- updated appTags, prompts & grammar
- New:
- dg1923_DeckSms_DS
- dg1924_DeckDesignSMS_QA
- dg1926_DeckDesign_MS
Disambig Intent for Availability:
- Updated:
- dg1095_ApplianceOptions_QA
- updated installation path out of this node
- dg1070_IntentDmbgForAvailability_QA
- removed some intents from going to this node & added a delivery option
- New:
- dg1087_InstallDeliveryOptions_QA
- dg1088_OPEOptions_QA
- Updated:
- dg1700_DeliveryDmbg_QA
- updated logic for which audio files/grammars should be used
- Updated:
- dg3905_BuyOrUseWC_QA
- appTag names
- Updated:
- sow1075_PromptHangUp_MS
- logic
SMS One Way Table/SMSMessageInfoConfig:
- New:
- sms_deck_design_us
- sms_installation_lead_form_artificial_turf_us
- sms_installation_lead_form_backsplash_us
- sms_installation_lead_form_bathroom_remodel_us
- sms_installation_lead_form_cabinet_repainting_us
- sms_installation_lead_form_cabinet_refacing_us
- sms_installation_lead_form_countertop_overlay_us
- sms_installation_lead_form_decor_us
- sms_installation_lead_form_entry_door_us
- sms_installation_lead_form_garage_door_us
- sms_installation_lead_form_interior_door_us
- sms_installation_lead_form_shower_door_us
- sms_installation_lead_form_storm_door_us
- sms_installation_lead_form_fencing_us
- sms_installation_lead_form_flooring_us
- sms_installation_lead_form_generator_us
- sms_installation_lead_form_gutter_guards_us
- sms_installation_lead_form_gutters_us
- sms_installation_lead_form_insulation_us
- sms_installation_lead_form_playset_us
- sms_installation_lead_form_roofing_us
- sms_installation_lead_form_shed_us
- sms_installation_lead_form_siding_us
- sms_installation_lead_form_sink_us
- sms_installation_lead_form_solar_us
- sms_installation_lead_form_stair_lift_us
- sms_installation_lead_form_tub_conversion_us
- sms_installation_lead_form_vanity_us
- sms_installation_lead_form_water_treatment_us
- sms_installation_lead_form_wheelchair_ramp_us
- sms_installation_lead_form_window_us
- sms_simple_install_dishwasher_us
- sms_simple_install_light_fixture_us
- sms_simple_install_faucet_us
- sms_simple_install_toilet_us
- sms_simple_install_smart_home_us
- New:
- installation_accessibility
- installation_appliances
- installation_artificial_turf
- installation_attic_stairs
- installation_backsplash
- installation_bathroom_remodel
- installation_cabinet_refacing
- installation_cabinet_repainting
- installation_cabinets
- installation_countertop_overlay
- installation_countertops
- installation_decking
- installation_decor
- installation_dishwasher
- installation_entry_door
- installation_faucet
- installation_fencing
- installation_flooring
- installation_garage_door
- installation_gutter_guard
- installation_gutters
- installation_hvac
- installation_inside_garden
- installation_insulation
- installation_interior_door
- installation_light_fixture
- installation_millwork
- installation_other
- installation_playset
- installation_roofing
- installation_shed
- installation_shower_door
- installation_siding
- installation_sink
- installation_smart_home
- installation_solar
- installation_stair_lift
- installation_storm_door
- installation_toilet
- installation_tub_conversion
- installation_vanity
- installation_water_treatment
- installation_wheelchair_ramp
- installation_window
- appliances_haul_away
- appliances_hookup
- disambig_appointment
- disambig_appointment_errors
- disambig_installed_sales
- disambig_installed_sales_errors
- disambig_livable _home
- disambig_livable_home_errors
- store_scooter
- New:
- installation_accessibility
- installation_appliances
- installation_artificial_turf
- installation_attic_stairs
- installation_backsplash
- installation_bathroom_remodel
- installation_cabinet_refacing
- installation_cabinet_repainting
- installation_cabinets
- installation_countertop_overlay
- installation_countertops
- installation_decking
- installation_decor
- installation_dishwasher
- installation_entry_door
- installation_faucet
- installation_fencing
- installation_flooring
- installation_garage_door
- installation_gutter_guard
- installation_gutters
- installation_hvac
- installation_inside_garden
- installation_insulation
- installation_interior_door
- installation_light_fixture
- installation_millwork
- installation_other
- installation_playset
- installation_roofing
- installation_shed
- installation_shower_door
- installation_siding
- installation_sink
- installation_smart_home
- installation_solar
- installation_stair_lift
- installation_storm_door
- installation_toilet
- installation_tub_conversion
- installation_vanity
- installation_water_treatment
- installation_wheelchair_ramp
- installation_window
- appliances_haul_away
- appliances_hookup
- disambig_appointment
- disambig_appointment_errors
- disambig_installed_sales
- disambig_installed_sales_errors
- disambig_livable _home
- disambig_livable_home_errors
- store_scooter
4/10/24
DONE
Katie
1/24/24
Nodes Updated:
- Updated:
- dg1900_ISTDmbg_QA
- verbiage only
Disambig Installed Sales - Pre Purchase:
- Updated:
- dg1905_productInstallation_QA
- updated productInstallation entities going to dg1940
- dg1940_smsLeadFormOffer_QA
- verbiage and conditions for productInstallation = hvac
Disambig Intent for Availability:
- New:
- dg1081_WaterHeaterOptions_QA
- dg1082_HvacOptions_QA
- dg1083_smsValue_DS
- dg1084_protectionPlanStatus_QA
- dg1086_HvacLeadForm_QA
- Updated:
- pa1151_OfferCheck_DS
- pa1161_OfferCheck_DS
- New:
- pa1152_PaLeadForm_QA
Product Availability Enhancement:
- Updated:
- pa1021_OfferCheck_DS
- pa1031_OfferCheck_DS
- New:
- pa2022_PaLeadForm_QA
SMS One Way Table/SMSMessageInfoConfig:
- New:
- sms_hvac_service_us
- sms_installation_lead_form_hvac_us
- sms_installation_lead_form_water_heater_us
- pa_lead_form_hvac
- pa_lead_form_water_heater
- Updated:
- sms_installation_lead_form_appliances_us
- sms_installation_lead_form_cabinets_us
- sms_installation_lead_form_countertops_us
12/11/23
DONE
Katie
11/27/23
UX Completion Date
Enhancement (JIRA)
Go Live Date
Author
2024 Completed Enhancements
Flow Updates:
- Updated
- sic1010_EnterSalesID_QA
- New
- sic1005_out_02
- sic1016_CheckReturnValue_DS
- sic1017_ConfirmID_QA
Matt
4/1/22
Jenny
4/10/24
DONE
Kayla
1/8/24
Nodes Updated:
- New:
- disambig_repair_status
Service Advantage NLU Intent Mapper:
- New:
- disambig_repair_status
- New:
- disambig_repair_status
- Updated:
- dg2214_serviceStatus_QA
- updated logic for when this should play
- Updated logic for marking the QR node complete
- New:
- dg2270_XferToStore_MS
- New:
- dg4105_Start_DS
- dg4115_ProductWarrantyStatus_QA
- dg4120_RepairPlace_QA
- dg4170_XferToStore_MS
- Updated:
- sl1010_GetZipCode_QA
- updated logic for which prompt should play for repair_store_existing
- New:
- repair_store_existing
- disambig_repair_status
- disambig_repair_status_errors
Q1 2024
Katie
1/19/24
3/6/24
DONE
Katie
1/22/24
Nodes Updated:
- Updated:
- dg2600_AppliancePartsDmbg_QR
- appTag names
- Updated:
- dg3405_AppType_QA
- appTag names
- Updated:
- dg1500_BillingDmbg_QR
- appTag names
- Updated:
- dg1050_CarpetCleanerDmbg_QA
- appTag names
- Updated:
- dg3105_CreditType_QA
- appTag names
- Updated:
- dg3505_DamageDmbg_QR
- appTag names
- Updated:
- dg2701_WhichAppliance_QA
- dg2702_PowerType_QA
- appTag names
- Updated:
- dg1800_ClaimDmbg_QR
- appTag names
- Updated:
- dg3005_PaymentType_QA
- dg3010_USOrderPay_QA
- appTag names
- Updated:
- dg2000_PickupDmbg_QA
- dg2020_WhichPickup_QA
- appTag names
- Updated:
- dg2505_ReceiptDmbg_QA
- appTag names
- Updated:
- dg3305_RentalDmbg_QA
- appTag names
- Updated:
- dg2200_RepairDmbg_QR
- appTag names
- Updated:
- dg2305_callReason_QA
- appTag names
- Updated:
- dg2400_WarrantyDmbg_QR
- appTag names
- New:
- appliances_haul_away
- appliances_hookup
- billing_help
- disambig_billing
- disambig_billing_errors
- disambig_carpet_cleaner
- disambig_carpet_cleaner_errors
- disambig_credit
- disambig_credit_errors
- disambig_damage
- disambig_damage_errors
- disambig_file_claim
- disambig_file_claim_errors
- disambig_major_appliance_parts
- disambig_major_appliance_parts_errors
- disambig_order
- disambig_order_errors
- disambig_payment
- disambig_payment_errors
- disambig_pickup
- disambig_pickup_errors
- disambig_receipt_request
- disambig_receipt_request_errors
- disambig_rental
- disambig_rental_errors
- disambig_repair
- disambig_repair_errors
- disambig_return_call_errors
- disambig_warranty
- disambig_warranty_errors
- schedule_pickup
- schedule_pickup_errors
- New:
- appliances_haul_away
- appliances_hookup
- billing_help
- disambig_billing
- disambig_billing_errors
- disambig_carpet_cleaner
- disambig_carpet_cleaner_errors
- disambig_credit
- disambig_credit_errors
- disambig_damage
- disambig_damage_errors
- disambig_file_claim
- disambig_file_claim_errors
- disambig_major_appliance_parts
- disambig_major_appliance_parts_errors
- disambig_order
- disambig_order_errors
- disambig_payment
- disambig_payment_errors
- disambig_pickup
- disambig_pickup_errors
- disambig_receipt_request
- disambig_receipt_request_errors
- disambig_rental
- disambig_rental_errors
- disambig_repair
- disambig_repair_errors
- disambig_return_call_errors
- disambig_warranty
- disambig_warranty_errors
- schedule_pickup
- schedule_pickup_errors
4/10/24
5/22/24
Katie
1/24/24
Nodes Updated:
- New:
- disambig_rewards
- Inactive:
- disambig_credit_loyatly
- faq_my_lowes
Service Advantage NLU Intent Mapper:
- New:
- disambig_rewards
- Updated:
- gr1040_CheckDNIS_DS
- jump to My Lowe’s Rewards
- New:
- mapping for disambig_rewards
- Updated:
- dg1100_AcctDmbg_QA
- prompt wording
- grammar file
- appTag names
- New:
- dg1110_AcctSubDmb_QA
- Updated:
- dg1200_AcctChangeInfoDmbg_QA
- prompt wording
- grammar file
- appTag names
- New:
- dg1210_AcctInfoSubDmb_QA
- Updated:
- dg1300_AcctPwdDmbg_QA
- prompt wording
- grammar file
- appTag names
- Removed:
- dg1305_ResetPassword_MS
- Updated:
- dg1600_CardDmbg_QR
- appTag names
- dg1620_MyLowesInfo_MS
- Updated:
- dg1005_CreditGiftDmbg_QA
- prompt wording
- grammar file
- appTag names
- Removed
- Updated:
- dg2100_RegisterDmbg_QA
- prompt wording
- grammar file
- appTag names
- New:
- dg4005_RewardsDmbg_QA
- New:
- faq_change_password
- faq_lowes_rewards
- faq_lowes_rewards_balance
- faq_lowes_rewards_register
- faq_pro_account_changes
- faq_pro_account_balance
- faq_pro_account_register
Data Collection for Migrations:
- New:
- Entry & exit points for My Lowe’s Rewards
- Updated:
- dc1010_out_01 out prompt logic
- New:
- mlr1005_Start_DS
- mlr1010_NLUConditions_DS
- mlr1015_DataCollection_CP
- mlr1020_RewardsInfo_MS
- mlr1025_RewardsClosed_MS
- New:
- disambig_account
- disambig_account_errors
- disambig_account_change_info
- disambig_account_change_info_errors
- disambig_account_change_password
- disambig_account_change_password_errors
- disambig_card
- disambig_card_errors
- disambig_credit_gift
- disambig_credit_gift_errors
- disambig_register
- disambig_register_errors
- disambig_register_general
- disambig_rewards
- disambig_rewards_errors
- disambig_repair
- disambig_repair_errors
- faq_change_password
- faq_lowes_rewards
- faq_lowes_rewards_balance
- faq_lowes_rewards_register
- faq_pro_account_changes
- faq_pro_account_balance
- faq_pro_account_register
- lowes_account
- lowes_rewards_account
- help_pros_account
- order_change_info
- New:
- disambig_account
- disambig_account_errors
- disambig_account_change_info
- disambig_account_change_info_errors
- disambig_account_change_password
- disambig_account_change_password_errors
- disambig_card
- disambig_card_errors
- disambig_credit_gift
- disambig_credit_gift_errors
- disambig_register
- disambig_register_errors
- disambig_register_general
- disambig_rewards
- disambig_rewards_errors
- disambig_repair
- disambig_repair_errors
- faq_change_password
- faq_lowes_rewards
- faq_lowes_rewards_balance
- faq_lowes_rewards_register
- faq_pro_account_changes
- faq_pro_account_balance
- faq_pro_account_register
- lowes_account
- lowes_rewards_account
- help_pros_account
- order_change_info
My Lowe’s Rewards Transfer Table:
- New:
- my_lowes_rewards
- New:
- faq_change_password_us
- faq_lowes_rewards_us
- faq_lowes_rewards_balance_us
- faq_lowes_rewards_register_us
- faq_pro_account_changes_us
- faq_pro_account_balance_us
- faq_pro_account_register_us
- Updated:
- faq_online_account_us
3/6/24
DONE
Katie
2/5/24
Flow Updates:
- Updated veribiage for all audio files associated and added new path for online/in-store pay options:
- dg3005_PaymentType_QA
- Updated verbiage for all audio files associated:
- dg3010_USOrderPay_QA
- Extend response time for:
- dg3005_PaymentType_QA
- dg3010_USOrderPay_QA
- Updated external grammar files for:
- dg3005_PaymentType_QA
- dg3010_USOrderPay_QA
- dg3020_EndConvo_QA (new)
- Added new nodes:
- dg3015_PaymentOptions_MS
- dg3020_EndConvo_QA
- Added payCounter and logic for when re-entering the flow again from Intent Gathering
Matt
4/1/22
Jenny
5/22/24
DONE
Jamie
2/6/24
Nodes Updated:
- Updated:
- gr1040_CheckDNIS_DS
- jump to FFC Migration
Data Collection for Migrations:
- Updated:
- Entry & exit points for FFC Migration
- New:
- ffc1005_Start_DS
- ffc1010_ActiveOrderCheck_DS
- ffc1015_ProactiveOrder_MS
- ffc1020_SpanishOffer_QA
- ffc1025_NLUConditions_DS
- ffc1030_DataCollection_CP
- ffc1035_FFCMainMenu_QA
- ffc1040_FFCAssociateMenu_QA
- ffc1045_FFCSchedule_QA
- Updated:
- Added link to Transfer Table for FFC Migration
- xf9065_CheckCC_DS
- New:
- FFC Transfer Table
4/10/24
DONE
Katie
2/8/24
Flow Updates:
- Updated
- “Outlet Store” path transfer point to Proactive Experience Check
- Added
- “Outlet Store” path off of an1080
- “Outlet Store” path off of an1085
- Added
- an1126_CheckDNIS_DS
- an1127_CheckDNIS_DS
- an1141_CheckDNIS_DS
- Added
- os4027_CheckDNIS_DS
- Added to US Store, CC, SA, and Outlet
- faq_protection_plan_purchase
- faq_protection_plan_verify
- Updated on Outlet
- faq_holding_funds
- faq_lowes_app
- faq_protection_plan_registration
- faq_shipping
- Removed
- faq_protection_plan_regristration from fa1000_Start_DS
- Added
- faq_protection_plan_verify
- Added
- faq_protection_plan_purchase
- faq_protection_plan_verify
- Added
- faq_protection_plan_purchase
- faq_protection_plan_verify
Service Advantage Transfer Table
- Added
- faq_protection_plan_purchase
- faq_protection_plan_verify
- Added
- dg1730_CheckDNIS_DS
- dg1731_OK_MS
- Added
- ra2120_OutletAgentBackoff_QA
- ra2125_WhichPolicy_QA
Matt
4/1/22
Jenny
Kayla
2/29/24
10/??/24
Flow Updates:
- Added
- global notes for MCB
- Updated
- cn1160_GetFirstName_QA
- cn1165_GetLastName_QA
- Updated
- mcb1009_AskCallBack_QA
- mcb1010_AskCallBack_QA
- logic for mcb1020_OrderNumber_QA
- mcb1065_FlowEnding_MS
- exit transfer to “End of Call” flow
- Added
- global notes
- managerCallbackReporting variable
- endReason variable
- Removed
- mcb1050_CbDetailsSent_MS
- mcb1055_RepeatOffer_MS
- mcb1060_RepeatCaseNum_MS
Matt
4/1/22
Jenny
Kayla
3/8/2024
4/10/24
Q2 2024
Nodes Updated:
- Updated:
- pb1020_KobaltMenu_QA
- pb1030_KobaltMenu2_QA
- Removed:
- pb1035_KobaltSocketsForLifeMenu_QA
Private Brands Transfer Table:
- New:
- appTag: kobalt_hand_tools
4/10/24
DONE
Katie
3/14/24
Flow Updates:
- Added
- dgDamageCounter
- dg3504_CheckCounter_DS
- Added
- dgRepairCounter
- dg2204_CheckCounter_DS
Matt
4/1/22
Jenny
Kayla
3/25/24
TBD
Flow Updates:
User Story 1 -
- Updated
- vs1045_InteriorMenu_QA
- Added new appTags
- cs_floor
- cs_millwork
- cs_windowtreatment
- cs_appliances
- cs_plumbing
Virtual Sales Tendering Transfer Table
- Added transfer info for
- cs_floor
- cs_millwork
- cs_windowtreatment
- cs_appliances
- cs_plumbing
User Story 2 -
- Added
- vs1046_FlooringMenu_QA
- cs_floor_5219
- cs_floor_quote
- cs_floor_purchased
- Added
- entry points from VST
- ist1026_CheckAppTag_DS
- Updated
- ist1025_CallerType_QA
- ist1030_ZipCode_QA
- transfer logic
Virtual Sales Tendering Transfer Table
- Added transfer info for
- cs_01_customer
- cs_02_customer
- cs_03_customer
- cs_04_customer
- cs_05_customer
- cs_06_customer
- cs_07_customer
- cs_08_customer
- cs_12_customer
- cs_14_customer
- cs_15_customer
- cs_18_customer
- cs_21_customer
- cs_27_customer
- cs_30_customer
- ist_01_customer
- ist_02_customer
- ist_03_customer
- ist_04_customer
- ist_05_customer
- ist_06_customer
- ist_07_customer
- ist_08_customer
- ist_12_customer
- ist_14_customer
- ist_15_customer
- ist_18_customer
- ist_21_customer
- ist_27_customer
- ist_30_customer
- ist_97_customer
- ist_98_customer
- ist_99_customer
- ist_01_store
- ist_02_store
- ist_03_store
- ist_04_store
- ist_05_store
- ist_06_store
- ist_07_store
- ist_08_store
- ist_12_store
- ist_14_store
- ist_15_store
- ist_18_store
- ist_21_store
- ist_27_store
- ist_30_store
- ist_97_store
- ist_98_store
- ist_99_store
Matt
4/1/22
Jenny
4/10/24 & 5/22/24
Kayla
4/12/24
Flow Updates:
Disambig Installed Sales - Pre Purchase
- Added additional logic
- dg1903_CheckCountry_DS
- Updated
- dg1905_productInstallation_QA
- logic and out message
- Updated
- dg3005_PaymentType_QA
- prompts/paths
- grammar file
- Added transfer info for
- cs_window
NLU Updates:
No dev - only here for version history
- installed_sales_purchase
- added utterances
- annotated productInstallationDisambig
- disambig_payment
- added utterances
- annotated productInstallationDisambig
Matt
4/1/22
Jenny
5/22/24
DONE
Kayla
4/18/24
Flow Updates:
- Updated paths
- 2-3 consecutive days
- Yes
- Yes + 1-2 more consecutive days
- Yes + Non-consecutive day
- Added
- Logic in ow1035_CollectDay_QA
- Removed
- ow1040_out_02
- ow1045_WhatDays_QA
- Updated grammars
- timeOffAmount
- timeOffType
NLU Updates - no dev, just here for version history
- out_of_work
- added utterances
- annotated apptDate_ENT
Matt
4/1/22
Jenny
5/22/24
DONE
Kayla
4/22/24
Nodes Updated:
- New:
- ist1021_ImsApi_DA
- ist1022_DataCheck_DS
- ist1023_ProjectType_QA
- ist1024_ScheduleDetails_DA
- ist1028_AvailabilityCheck_DS
- ist1029_HoursConverter_DA
- ist1075_WhichProject_QA
- ist1080_CheckProjectType_DS
- ist1110_SpocUnavailable_QA
- ist1125_SpocIstClosed_MS
- ist1140_ProjectId_CP
- ist1145_ProjectId_CP
- Updated:
- ist1025_CallerType_QA
- ist1040_ZipOrStoreNumber_QA
- ist1030_ZipCode_QA
- ist1031_ZipCodeConf_QA
- ist1035_StoreNumber_QA
- ist1036_StoreNumConf_QA
- ist1070_InvalidStoreHangup_MS
- New:
- pi1005_Start_DS
- pi1010_GetProjectId_QA
- pi1015_IMSDataCallTBD_DA
- pi1020_HaveName_DS
- pi1025_NameCollectIntro_MS
- pi1030_NameCollection_CP
- pi1035_HaveName_DS
- New:
- sc1005_CheckEnabledServices_DS
- sc1015_CaseCreationReason_DS
- sc1020_HaveDetails_DS
- sc1050_GetCbReason_QA
- sc1055_NoTicket_MS
- sc1060_SendCaseDetails_DA
- sc1065_APIFailure_MS
- sc1070_TimeFrame_MS
- sc1075_PlayHours_CP
- sc1080_FlowEnding_MS
- Updated:
- cn1105_Start_DS
- cn1160_out_01
- Global Notes
- Page Jumps
- Updated:
- ist_associate_xfer prompt
- New:
- ist_kitcab_spoc
- default
Katie
5/15/24
7/31/24
DONE
Flow Updates:
- Updated
- gr1005_CheckDNIS_DS
- Added
- rdc1005_Start_DS
- rdc1010_ChooseLanguage_QA
- rdc1020_EnterSalesID_QA
- rdc1025_ConfirmSalesID_QA
- rdc1030_ValidateSalesID_DA
- rdc1035_CheckValidity_DS
- rdc1040_InvalidID_MS
- rdc1045_InvalidID_MS
- rdc1050_MaxErrors_MS
- rdc1055_MainMenu_QA
- rdc1060_PresenceType_QA
- rdc1065_TimeOffCharge_QA
- rdc1070_TimeOffReason_QA
- rdc1075_TimeChargeFamily_QA
- rdc1080_TimeChargePersonal_QA
- rdc1085_RepeatRequest_MS
- rdc1090_RepeatRequest_MS
- rdc1095_RepeatRequest_MS
- rdc1100_ConfirmRequest_QA
- rdc1105_SendDetails_DA
- rdc1110_DetailsSent_MS
- rdc1115_APIDetailsFailure_MS
Matt
4/1/22
Jenny
5/15/24 DONE
Kayla
5/1/24
Flows New:
- Migrated and updated verbiage to Axure
- itsdpw1010_OnlineTool_MS
- itsdpw1015_SalesID_QA
- itsdpw1025_SalesIDRedo__MS
- itsdpw1020_StateName_DS
- itsdpw1030_ResetReq_QA
- itsdpw1035_CallCheck_DS
- itsdpw1040_AllSystems_MS
- itsdpw1041_EndCall_MS
- itsdpw1045_NoProcess_MS
- itsdpw1050_PinEntry_QA
- itsdpw1060_PinRedo_MS
- itsdpw1055_PWResetSuccess_DS
- itsdpw1070_NewPwd_MS
- itsdpw1071_NewPwd_MS
- itsdpw1075_PwdReset_QA
- itsdpw1076_EndCall_MS
- itsdpw1080_DNISCheck_DS
- itsdpw1090_GetEmpInfo_DA
- itsdpw1091_DataName_DA (TBD)
- itsdpw1092_PasswordResetService_DA
- itsdpw1093_RemedyCreate_DA
- itsdpw1094_RemedyCreate_DA
- Created table and appTags
- itsd_pw_store
- itsd_pw_corp
Flows Updated:
- Added path to ITSD Transfer Table
- Added ITSD logic to hours info
- xf9065_CheckCC_DS
Matt
4/1/22
Jenny
Jamie
11/30/22
TBD
Flows New:
- Migrated and updated verbiage to Axure
- rh1010_OpenClosed_DS
- rh1015_ClosedMessage_QA
- rh1020_TransferMessage_QA
- rh1025_HiddenMenu_QA
- Created table and appTags
- rental_hub
- rental_hub_vm
- mobile_log_sup
- mobile_mech_sup
- mobile_hub_man
- desk_log_spec
- desk_hub_man
- desk_hub_sup
- desk_mech_shop
Flows Updated:
- Added path to Rental HUB Transfer Table
- Added greeting verbiage and path for Rental HUB
- gr1010_Greeting_MS
- gr1040_CheckDNIS_DS
Matt
4/1/22
Jenny
Jamie
TBD
6/15/24
Flows New:
- Created flow for checking for order services options (haul away, assembly, EPP)
- aso1010_RISE_DA
- aso1015_ServiceToOffer_DS
- aso1020_QuestionName_QA
- aso1025_QuestionName_QA
- aso1030_QuestionName_QA
- aso1035_QuestionName_QA
Flows Updated:
- Added logic at start of flow
- Added component call
- Edited to add serviceType logic into the flow
- an1105_MultiOrderCheck_DS
Matt
4/1/22
Jenny
Jamie
11/30/22
TBD
Flows Updated:
- Removed
- vst1030_MainMenu_QA
- DTMF 4
- Updated
- vst1045_InteriorMenu_QA
- vst1046_FlooringMenu_QA
- vst1050_ExteriorMenu_QA
- vst1055_ExteriorCategory_QA
- Added
- vst1030_MainMenu_QA
- Hidden speed dial option - 442#
- vst1047_InteriorIntent_QA
- new variable - productIntent
- Transfer points to IST Migration
- Added
- Transfer point from Central Closing
- Update
- ist1026_CallerType_QA
Central Closing Transfer Table
- Added
- cs_interior_door_appt
- cs_interior_door_pay
- cs_window_treatment_appt
- cs_window_treatment_pay
- cs_appliances_appt
- cs_appliances_pay
- cs_plumbing_appt
- cs_plumbing_pay
- cs_interior_other_appt
- cs_interior_other_pay
- cs_entry_door_appt
- cs_entry_door_pay
- cs_fences_appt
- cs_fences_pay
- cs_garage_door_appt
- cs_garage_door_pay
- cs_gutters_appt
- cs_gutters_pay
- cs_roofing_appt
- cs_roofing_pay
- cs_sheds_playsets_appt
- cs_sheds_playsets_pay
- cs_windows_appt
- cs_windows_pay
- cs_exterior_other_appt
- cs_exterior_other_pay
- cs_floor_pay
- cs_floor_purchased
- interior_purchased
- exterior_purchased
- IHC
Matt
4/1/22
Jenny
6/28/24
DONE
Kayla
6/11/24
Flows Updated:
- New intent
- appointment_issue
- Updated
- dg1000_WhichDisambig_DS
- appointment_issue
- Removed
- Country check logic for appointment path
- Updated
- dg1405_apptType_QA
- ini_04
- appTag = all, Have: appointmentType = installation, Have: purchaseStatus = not purchase, don’t know, Have: productInstallation OR appTag = all, Have: appointmentType = measurement, Have: productInstallation path
- ‘_appt’ added to ‘set appTag’ logic
- Added
- entry point for appointment_issue
- Added
- installation_accessibility_appt
- installation_appliances_appt
- installation_ars_appt
- installation_artificial_turf_appt
- installation_attic_stairs_appt
- installation_backsplash_appt
- installation_bathroom_remodel_appt
- installation_cabinet_refacing_appt
- installation_cabinet_repainting_appt
- installation_cabinets_appt
- installation_central_quoting_skill37_appt
- installation_closet_factory_appt
- installation_countertop_overlay_appt
- installation_countertops_appt
- installation_decking_appt
- installation_decor_appt
- installation_dishwasher_appt
- installation_drf_appt
- installation_entry_door_appt
- installation_ev_charger_appt
- installation_faucet_appt
- installation_fencing_appt
- installation_flooring_appt
- installation_garage_door_appt
- installation_generator_appt
- installation_gutter_guards_appt
- installation_gutters_appt
- installation_hvac_appt
- installation_inside_garden_appt
- installation_insulation_appt
- installation_interior_door_appt
- installation_light_fixture_appt
- installation_millwork_appt
- installation_other_appt
- installation_playset_appt
- installation_roofing_appt
- installation_shed_appt
- installation_shower_door_appt
- installation_siding_appt
- installation_sink_appt
- installation_smart_home_appt
- installation_solar_appt
- installation_stair_lift_appt
- installation_storm_door_appt
- installation_toilet_appt
- installation_tub_conversion_appt
- installation_vanity_appt
- installation_water_treatment_appt
- installation_wheelchair_ramp_appt
- installation_window_appt
Matt
4/1/22
Jenny
Kayla
6/10/24
9/25/24
Flows New:
- Added
- il1005_SubIntentValue_DS
Flows Updated:
- Removed
- dg1005_Start_DS logic
- appTag and country check
- Updated
- dg1900_ISTDmbg_QA
- Added
- dg1904_EnabledServices_DS
Disambig Installed Sales - Pre Purchase
- Removed
- dg1903_CheckCountry_DS logic
- Canada path
- Updated
- dg1903_CheckCountry_DS logic
- paths for check appTag and productInstallationDisambig value
- ‘set appTag’ logic on this path
- Added
- append _quote logic
- Installation Sub Logic Component Calls
- dg1945_InstallationsSubLogic_CP
- dg1946_InstallationsSubLogic_CP
- dg1947_InstallationsSubLogic_CP
- dg1948_InstallationsSubLogic_CP
- dg1949_InstallationsSubLogic_CP
- dg1950_InstallationsSubLogic_CP
- Added
- installation_accessibility_pay
- installation_appliances_pay
- installation_ars_pay
- installation_artificial_turf_pay
- installation_attic_stairs_pay
- installation_backsplash_pay
- installation_bathroom_remodel_pay
- installation_cabinet_refacing_pay
- installation_cabinet_repainting_pay
- installation_cabinets_pay
- installation_central_quoting_skill37_pay
- installation_closet_factory_pay
- installation_countertop_overlay_pay
- installation_countertops_pay
- installation_decking_pay
- installation_decor_pay
- installation_dishwasher_pay
- installation_drf_pay
- installation_entry_door_pay
- installation_ev_charger_pay
- installation_faucet_pay
- installation_fencing_pay
- installation_flooring_pay
- installation_garage_door_pay
- installation_generator_pay
- installation_gutter_guards_pay
- installation_gutters_pay
- installation_hvac_pay
- installation_inside_garden_pay
- installation_insulation_pay
- installation_interior_door_pay
- installation_light_fixture_pay
- installation_millwork_pay
- installation_other_pay
- installation_playset_pay
- installation_roofing_pay
- installation_shed_pay
- installation_shower_door_pay
- installation_siding_pay
- installation_sink_pay
- installation_smart_home_pay
- installation_solar_pay
- installation_stair_lift_pay
- installation_storm_door_pay
- installation_toilet_pay
- installation_tub_conversion_pay
- installation_vanity_pay
- installation_water_treatment_pay
- installation_wheelchair_ramp_pay
- installation_window_pay
- installation_accessibility_quote
- installation_appliances_quote
- installation_ars_quote
- installation_artificial_turf_quote
- installation_attic_stairs_quote
- installation_backsplash_quote
- installation_bathroom_remodel_quote
- installation_cabinet_refacing_quote
- installation_cabinet_repainting_quote
- installation_cabinets_quote
- installation_central_quoting_skill37_quote
- installation_closet_factory_quote
- installation_countertop_overlay_quote
- installation_countertops_quote
- installation_decking_quote
- installation_decor_quote
- installation_dishwasher_quote
- installation_drf_quote
- installation_entry_door_quote
- installation_ev_charger_quote
- installation_faucet_quote
- installation_fencing_quote
- installation_flooring_quote
- installation_garage_door_quote
- installation_generator_quote
- installation_gutter_guards_quote
- installation_gutters_quote
- installation_hvac_quote
- installation_inside_garden_quote
- installation_insulation_quote
- installation_interior_door_quote
- installation_light_fixture_quote
- installation_millwork_quote
- installation_other_quote
- installation_playset_quote
- installation_roofing_quote
- installation_shed_quote
- installation_shower_door_quote
- installation_siding_quote
- installation_sink_quote
- installation_smart_home_quote
- installation_solar_quote
- installation_stair_lift_quote
- installation_storm_door_quote
- installation_toilet_quote
- installation_tub_conversion_quote
- installation_vanity_quote
- installation_water_treatment_quote
- installation_wheelchair_ramp_quote
- installation_window_quote
Matt
4/1/22
Jenny
Kayla
6/10/24
10/??/24
Nodes Updated:
ITSD Live Analyst Chat Main Menu:
- New:
- itla1050_GenAICheck_DS
- itla1060_AiFoundry_DA
- itla1065_QualityCheck_DS
- itla1070_GenAiLeadIn_MS
- itla1075_PlayGenAiMessage_MS
- itla1080_HelpfulnessCheck_QA
7/31/24
DONE
Katie
5/15/24
Nodes Updated:
Added new FFC greeting files (LowesStoreInfoConfig)
- Updated (added new recordings):
- ffc1035_FFCHours_MS
- ffc1045_FFCAssociateMenu_QA
- ffc1050_FFCSchedule_QA
- New:
- customer_order_1427
- customer_order_1424
- customer_order_4074
- customer_order_1429
- customer_order_1425
- customer_order_1432
- associate_ customer_order_1427
- associate_ customer_order_1424
- associate_ customer_order_4074
- associate_ customer_order_1429
- associate_ customer_order_1425
- associate_ customer_order_1432
- associate_ store_replenishment_1427
- associate_ store_replenishment_1424
- associate_ store_replenishment_4074
- associate_ store_replenishment_1429
- associate_ store_replenishment_1425
- associate_ store_replenishment_1432
- urgent_scheduling_1427
- urgent_scheduling_1424
- urgent_scheduling_4074
- urgent_scheduling_1429
- urgent_scheduling_1425
- urgent_scheduling_1432
7/31/24
DONE
Katie
7/8/24
Nodes Updated:
- Updated:
- vi1005_Start_DS
- added enabledServices check to turn Sales ID collection on/off
- New:
- hr_general_associate_former
- hr_general_associate
- hr_payroll_former
- hr_payroll
- hr_staffing_associate_former
- hr_staffing_associate
9/4/24
DONE
Katie
7/11/24
Nodes Updated:
- Updated:
- vst1045_InteriorMenu_QA
- window treatment path
- vst1046_FlooringMenu_QA
- vst1046_ini_02
- logic for cs_windowtreatment appTag
- Updated
- ist1030_ZipCode_QA
- ist1031_ZipCodeConf_QA
- transfer logic now includes cs_windowtreatment_quote
9/4/24
DONE
Kayla
8/1/24
Nodes Updated:
- Updated:
- pause timeout to 3 seconds
- Updated:
- ist1039_GetExtension_QA
- ist1076_GetExtension_QA
- ist1110_SpocUnavailable_QA
- New
- ist1038_ExtensionConf_QA
- ist1077_ExtensionConf_QA
- ist1037_WhichProject_QA
- ist1205_NeedRegionReason_DS
- ist1210_PromptForAnother_MS
- ip1215_AltPhone_CP
- ist1220_ImsApi_DA
- ist1225_PhoneDetails_DS
- ist1230_GetExtensionDetails_DA
- ist1235_HowManyJobs_DS
- ist1240_HowManyRegions_DS
- ist1250_GetExtensionDetails_DA
- ist1255_CheckExtensionDetails_DS
- ist1260_ImsApi_DA
- ist1265_ExtensionAltPhoneCheck_DS
- ist1270_PhoneDetails_DS
- Updated:
- ist1028_AvailabilityCheck_DS
- New:
- ist1305_WhichSpoc_DA
- ist1310_CheckSpoc_DS
8/2/24
Kayla/Katie
8/5/24
8/28/24
10/??/24
Nodes Updated:
- Updated:
- sic1005_Start_QA
- pause timeout to 1.5 seconds
- accept DTMF entry
- sic1010_EnterSalesId_QA
- accept speech entry
- Updated:
- ow1105_WhatKind_QA
- speech & DTMF grammar
- ow1106_GotIt_MS
- added alternate prompts
- New
- ow1108_CheckTimeOff_DS
- New:
- time_off_manager
- New:
- time_off_manager
9/4/24
DONE
Katie
8/20/24
Updated Flows:
- New:
- get_quote
- vague_quote
- Removed:
- installed_sales
- New:
- vague_quote path
- Removed
- installed_sales
- New:
- dg1906_QuoteDmbg_QA
- Updated:
- dg1005_Start_DS
- logic for checking appTag value
- dg1900_ISTDmbg_QA
- prompts
- logic for “check the status” path
- appTag for purchase path
- Removed
- dg1901_ISTDmbg_QA
- dg1902_WhichAppliance_QA
- dg1903_PowerType_QA
Disambig Installed Sales - Pre Purchase:
- New:
- entry from Installation Quote
- At top
- On decking path
- productInstallation path for entry door, interior door, shower door, garage door, and storm door
- Updated:
- dg1903_CheckCountry_DS
- simplified to check productInstallation value
- dg1905_productInstallation_QA
- Updated error messages
- Removed
- installed_sales entry point
- New:
- entry path from Installation Quote
- Updated:
- sl1010_GetZipCode_QA
- sl1020_LocatorReason_QA
Store Locator for Product Availability:
- Updated:
- sl1125_StorePreambleForAvailability_MS
- sl1130_StoreSummaryForAvailability_MS
- sl1135_StoreSummaryWrapForAvailability_MS
- New:
- entry and exit point from Installation Quote
- Updated:
- cn1110_SaySpellFirstName_QA
- cn1115_ConfirmSaySpellFirstName_QA
- cn1120_SaySpellLastName_QA
- cn1125_ConfirmSaySpellLastName_QA
- out message
- New
- entry and exit path from Installation Quote
- Updated:
- ap1015_GetAltPhone_QA
- ap1016_DontKnow_QA
- ap1017_YesNO_QA
- Updated appTag for installations path
New Flows/appTags:
- New
- irm1005_Start_DS
- irm1010_GetQuote_MS
- irm1015_CheckProductValue_DS
- irm1020_ProductInstallation_QA
- irm1021_WhichDoor_QA
- irm1025_CheckInstallAction_DS
- irm1030_InstallationQuote_CP
- New
- irq1005_Start_DS
- irq1010_LeadValue_DS
- irq1015_smsLeadFormOffer_QA
- irq1020_SimpleInstall_QA
- irq1025_CheckDNIS_DS
- irq1030_StoreLocator_CP
- irq1035_InstallationAvailability_DA
- irq1040_APIFailSmsLeadOffer_QA
- irq1045_CheckServiceAvail_DS
- irq1050_InstallationUnavailable_MS
- irq1055_EndOptions_QA
- irq1060_CheckName_DS
- irq1065_MultipleNames_MS
- irq1070_NameCollection_CP
- irq1071_GotIt_MS
- irq1075_ConfirmANI_QA
- irq1080_AltPhone_CP
- irq1085_ExtraInstallDetails_QA
- irq1090_CaptureLeadAPI_DA
- irq1095_DetailsSent_MS
- irq1100_EndOptions_QA
- New
- installation_accessibility_manage_quote
- installation_appliances_manage_quote
- installation_artificial_turf_manage_quote
- installation_attic_stairs_manage_quote
- installation_backsplash_manage_quote
- installation_bathroom_remodel_manage_quote
- installation_cabinet_refacing_manage_quote
- installation_cabinet_repainting_manage_quote
- installation_cabinets_manage_quote
- installation_closet_factory_manage_quote
- installation_countertop_overlay_manage_quote
- installation_countertops_manage_quote
- installation_decor_manage_quote
- installation_dishwasher_manage_quote
- installation_entry_door_manage_quote
- installation_ev_charger_manage_quote
- installation_faucet_manage_quote
- installation_fencing_manage_quote
- installation_garage_door_manage_quote
- installation_generator_manage_quote
- installation_gutter_guards_manage_quote
- installation_gutters_manage_quote
- installation_hvac_manage_quote
- installation_inside_garden_manage_quote
- installation_insulation_manage_quote
- installation_interior_door_manage_quote
- installation_light_fixture_manage_quote
- installation_millwork_manage_quote
- installation_other_manage_quote
- installation_playset_manage_quote
- installation_roofing_manage_quote
- installation_shed_manage_quote
- installation_shower_door_manage_quote
- installation_siding_manage_quote
- installation_sink_manage_quote
- installation_smart_home_manage_quote
- installation_solar_manage_quote
- installation_stair_lift_manage_quote
- installation_storm_door_manage_quote
- installation_toilet_manage_quote
- installation_tub_conversion_manage_quote
- installation_vanity_manage_quote
- installation_water_heater_manage_quote
- installation_water_treatment_manage_quote
- installation_wheelchair_ramp_manage_quote
- installation_window_manage_quote
- New
- vague_quote
- get_quote
- cs_floor_quote
- cs_windowtreatment__quote
- cs_01_customer
- cs_02_customer
- cs_03_customer
- cs_04_customer
- cs_05_customer
- cs_06_customer
- cs_07_customer
- cs_08_customer
- cs_12_customer
- cs_14_customer
- cs_15_customer
- cs_18_customer
- cs_21_customer
- cs_27_customer
- cs_30_customer
- cs_wt_01_customer
- cs_wt_02_customer
- cs_wt_03_customer
- cs_wt_04_customer
- cs_wt_05_customer
- cs_wt_06_customer
- cs_wt_07_customer
- cs_wt_08_customer
- cs_wt_12_customer
- cs_wt_14_customer
- cs_wt_15_customer
- cs_wt_18_customer
- cs_wt_21_customer
- cs_wt_27_customer
- cs_wt_30_customer
TBD
Kayla
8/29/24
Updated Flows:
- New:
- generator
- generator_agent
- generator_availability
- generator_sales
- New:
- paths for generator and generator_agent
Disambig Intent for Availability:
- New:
- dg1091_DisambigGenerator_CP
- Updated:
- dg1081_WaterHeaterOptions_QA
- logic for installation and repair paths
- dg1088_RepairServiceOptions_QA
- logic for repair path
- New:
- irq1007_ProductInstallationValue_DS
- irq1008_DisambigGenerator_CP
- irq1009_GotIt_MS
- New:
- entry point from Installation Quote
- Updated
- pa1160_smsAvailabilityOffer_QA
- New:
- ra2130_CheckStoreAlert_DS
- ra2135_StoreAlertMessage_MS
- Updated
- ‘associate’ path for ra2110_AgentBackOff_QA, ra2115_CcAgentBackOff_QA, ra2120_OutletAgentBackoff_QA, and ra2125_WhichPolicy_QA
New Flows/appTags:
- New:
- entry/exit points from Installation Quote and Disambig Intent for Availability
- dg4205_CheckGenType_QA
- dg4210_GetGeneratorType_QA
- New
- generator
- generator_agent
- generator_availability
- generator_sales
TBD
Kayla
8/30/24